Hitachi DZ-GX20A Service Manual page 30

Troubleshooting > Problem Guide
Symptom
Application is not normally
run on PC.
DISC EJECT button does
not work when the DVD
video camera/recorder is
connected to PC.
When the time stamp of file
on DVD-RAM disc is viewed
on PC, it is different from
the actual recording date/
time.
Error occurs in playback of
the DVD video camera/
recorder on PC
Error occurs during writing
to disc.
Transfer of images stops.
DVD-RAM/R/RW drive built
into PC cannot be used after
the provided software has
been installed.
Video is not recognized by
software in PC.
DVD-R disc cannot be played
back on DVD-
MovieAlbumSE
Error appears when starting
DVD-MovieAlbumSE
When DVD -MovieAlbumSE
software provided with the
DVD video camera/recorder
is started, "Disc in Drive X:
cannot be used on
MovieAlbum" appears (a
letter showing the drive
where disc is loaded appears
in X).
Turn the PC and the DVD video camera/recorder off, and try again.
The DISC EJECT button is invalid while the DVD video camera/recorder is
connected to PC.
Start Windows Explorer, right-click the drive icon corresponding to the DVD
video camera/recorder, and then click "Eject".
Once DVD-MovieAlbumSE has started, click the Eject button on the DVD-
MovieAlbumSE screen.
Since the file system of this DVD video camera/recorder is operated on
Greenwich Mean Time (GMT), the time stamp will be GMT.
However, since the time lag information is recorded on disc, the date/time
display on playback screen of this DVD video camera/recorder will be the actual
recording date/time.
If error occurs with USB connection, the transfer rate is not sufficient.
It is recommended that you use a USB terminal conforming to USB2.0 when
connecting the DVD video camera/recorder.
The temperature of the DVD video camera/recorder is too high due to continuous
operation.
Disconnect the DVD video camera/recorder from PC, remove the disc from the
DVD video camera/recorder, set the power switch to "OFF", and then leave it as
is until the temperature decreases. After checking that the temperature has
gone down, use a brand-new disc and restart operation.
The USB terminal of PC may be faulty.
Connect the DVD video camera/recorder to another USB terminal of PC.
If your PC is desktop type, it is recommended that you use USB terminal on the
back of PC. If you are using USB2.0 extended card, it is also recommended that
you install the newest version driver provided each USB2.0 card maker.
This problem may be solved if the software related to DVD-RAM/R/RW built
into PC is upgraded, or if the UDF driver is uninstalled. However, if the OS of
PC is Windows Me/2000 Professional, uninstalling the UDF driver will make it
impossible for the photos recorded on DVD-RAM disc in the DVD video camera/
recorder to be read by the PC.
Is the power switch of the DVD video camera/recorder set to "VIDEO" or
"PHOTO (disc)"?
Set it to "VIDEO" or "DISC PHOTO".
DVD-MovieAlbumSE is exclusively for DVD-RAM disc. When playing back
DVD-R disc on PC, use generally available DVD-R disc playback software.
Make sure that your PC display adapter (video card) conforms to DirectX8.1
Is a disc other than DVD-RAM loaded?
Load a DVD-RAM disc. DVD-MovieAlbumSE is exclusively for DVD-RAM disc.
Use the following procedure to select the drive where DVD-RAM disc is loaded.
1) Click the "Preference" button in the dialog box.
2) Click "Preference".
3) Click "Device Setting".
4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,
and then click "OK".
4 - 5
Cause and Correction