Cadillac Catera 1998 Warranty And Owner Assistance Information page 30

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We prefer you utilize the Customer Satisfaction Some state laws

may require you to use this program

Procedure before you resort to AUTO LINE, but you before filing

a claim with a state-run arbitration program

may contact the BBB at any time. The BBB will attempt

or in the courts. For further information, contact the

to resolve the complaint serving as an intermediary. If

BBB at 1-800-955-5 100 or the Cadillac Customer

this mediation is unsuccessful, an informal hearing will Assistance Center at 1-800-458-8006.

be scheduled where eligible customers may present their

case to an impartial third-party arbitrator.

The arbitrator will make a decision which you may

accept or reject. If you accept the decision, GM will be

bound by that decision. The entire dispute resolution

procedure should ordinarily take about 40 days

from the

time you file a claim until a decision is made.

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