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Claims Procedure
As with the other warranties covered in this booklet,
take your vehicle to any authorized Cadillac Catera
dealer facility to obtain service under the emission
warranties. This should be done as soon as possible after
failing an EPA-approved InspectiodMaintenance test or
a California Smog Check test, or at any time you suspect
a defect in a part.
Those repairs qualifying under the warranty will be
performed by any Cadillac Catera dealer at no charge.
Repairs which do not qualify will be charged to you.
You will be notified as to whether or not the repair
qualifies under the warranty within a reasonable time
(not to exceed 30 days after receipt of the vehicle by the
dealer, or within the time period required by local or
state law).
The only exceptions would be if you request or agree to
an extension, or if a delay results
from
events beyond the
control of your dealer or GM. If you are not so notified,
GM will provide any required repairs at no charge.
In the event a warranty matter is not handled to your
satisfaction, refer to the Customer Satisfaction
Procedure in this booklet under "Owner Assistance"
on page 25.
For further information or to report violations of the
emission control systems warranties, you may contact
the Director, Field Operations and Support Division
Environmental Protection Agency, 401 "M' Street, S.W.,
Washmgton, DC 20460.
For a vehicle subject to the California Exhaust Emission
standards, you may contact the State of California Air
Resources Board, Mobile Source Operations Division,
P.O. Box 8001, El Monte, California 9173 1-2990.
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