Ford B-Max Owner's Manual page 224

Issue
SYNC does not You may be using the
understand or is wrong voice commands.
calling the You may not be saying
wrong contact the name exactly as it is
when I want to saved.
make a call. Contacts in your phone-
book may be very short
and similar, or they may
contain special charac-
ters.
Your phonebook
contacts may be saved
in capital letters.
The SYNC voice Foreign names are
control system spoken using the
is having trouble currently selected
recognising language for SYNC.
foreign names
stored in my
mobile phone
book contact
list.
SYNC
Voice Command Issues
Possible Cause
222
Possible Solution
If the songs are saved in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title as
the system does not recognise them.
Review the mobile phone voice commands
at the beginning of the mobile phone
section.
Make sure you are saying the contacts
exactly as they are listed. For example, if a
contact is saved as Joe Wilson, say "Call
Joe Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognise
them.
If contacts are saved in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".
You can also use the mobile phone and
media candidate lists to get a list of
possible candidates when the system did
not fully understand you. See Using Voice
Recognition (page 198).
The SYNC system applies the phonetic
pronunciation rules of the selected
language to the contact names stored on
your mobile phone.
Helpful Hint: Select your contact manually
(PHONE > Phonebook > contact name)
and press the Hear It soft-key. SYNC will
read the contact name to you, giving you
some idea of the pronunciation SYNC is
expecting.