Ford B-Max Owner's Manual page 222

Issue
Issue
I'm having Possible device malfunc-
trouble tion.
connecting my
device.
SYNC does not This is a device limitation.
recognise my
device when I
start my vehicle.
Bluetooth audio This is a mobile phone-
does not dependent feature.
stream. The device is not
connected.
SYNC does not Your music files may not
recognise music contain the correct artist,
that is on my song title, album or genre
device. information.
SYNC
Phone Issues
Possible Cause
USB and Media Issues
Possible Cause
220
Possible Solution
Because each mobile phone is different
refer to the mobile phone's user s guide for
the specific mobile phone being paired. In
fact, there can be differences between
mobile phones due to brand, model, service
provider and software version.
Possible Solution
Try turning off the device, resetting the
device, removing the device's battery, then
trying again.
Make sure you are using the manufacturer's
cable.
Make sure the USB cable is correctly
inserted into the device and your vehicle's
USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure the device is connected to SYNC
and that you have pressed play on your
device.
Make sure that all song details are popu-
lated.