Ford B-Max Owner's Manual page 221

Issue
The system Limitations on your
says "Phone- phone's capability.
book down-
loaded" but my
phonebook in
SYNC is empty
or is missing
contacts.
I'm having This is a mobile phone-
trouble dependent feature.
connecting my Possible mobile phone
mobile phone to malfunction.
SYNC.
Text messaging This is a mobile phone-
is not working dependent feature.
on SYNC. Possible mobile phone
malfunction.
Audible SMS This is a mobile phone
text messages limitation.
do not work on
my mobile
phone.
SYNC
Phone Issues
Possible Cause
219
Possible Solution
Try pushing your phonebook contacts to
SYNC by using the Add contacts feature.
If the missing contacts are stored on your
SIM card, try moving them to the device
memory.
Remove any pictures or special ring tones
associated with the missing contact.
You must switch your mobile phone on and
the automatic phonebook download
feature on SYNC.
Go to the website to review your mobile
phone's compatibility.
Try turning off the device, resetting the
device or removing the device's battery,
then trying again.
Try deleting your device from SYNC,
deleting SYNC from your device and trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC
Bluetooth connection on your mobile
phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
Go to the website to review your mobile
phone's compatibility.
Try turning off the device, resetting the
device or removing the device's battery,
then trying again.
This is a mobile phone-dependent feature.
Your mobile phone must support down-
loading text messages via Bluetooth to
receive incoming text messages.
Access the text messaging menu of SYNC
to see if the feature is supported by your
mobile phone. Press the PHONE button
and then scroll and select Text
messaging, then press OK.