Troubleshooting - Martin MAC 350 Entour User Manual

Troubleshooting

Problem
Fixture is completely dead.
One or more fixtures resets
correctly but responds
erratically or not at all to the
controller.
FBER
Pan and tilt freeze and
EFHA
and messages are
displayed during reset.
Time-out error after fixture
reset.
CSER
Fixture displays when
powered on.
Mechanical effect loses
position.
Light output abnormally low.
LEDs cut out intermittently.
Probable cause(s)
No power to fixture.
Fuse blown.
Fault on data link.
Data link not terminated.
Incorrect fixture DMX addressing.
One of the fixtures is defective and is
disturbing data transmission on the link.
XLR pin-out on fixtures does not match (pins
2 and 3 reversed).
The reset cannot be completed because the
effects hatch is not fully closed.
Effect requires mechanical adjustment.
A checksum error has occurred.
Mechanical train requires cleaning,
adjustment, or lubrication.
LEDs faulty or at end of service life.
Fixture is too hot.
Table 7: Troubleshooting
Troubleshooting
Remedy
Check power and connections.
Disconnect fixture from power. Check fuses and
replace.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Insert termination plug in output connector of the
last fixture on the link.
Check addressing on fixture and controller.
Check fixture is set to correct DMX mode.
Unplug XLR in and out connectors and connect
them directly together to bypass one fixture at a
time until normal operation is regained. Have faulty
fixture serviced by Martin service technician.
Install a phase-reversing cable between the fixtures
or swap pins 2 and 3 in the fixture that behaves
erratically.
Close the effects hatch and start the reset again.
Disable effects feedback (see page 17). Contact
Martin for service.
Upload new software using the normal upload
procedure.
Upload new software using the boot mode upload
procedure.
Contact Martin for service if problem persists.
Contact Martin for service.
Disconnect fixture and contact Martin for possible
LED replacement.
Ensure free airflow around fixture. Clean fixture.
Check that ambient temperature does not exceed
max. permitted level.
If problem persists, contact Martin for service.
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