Managing Ace Instances; Viewing Ace Instances That The Server Manages - VMware ACE Management Server Administrator's Manual

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Managing ACE Instances

After ACE Management Server is installed and configured, you can do the following:

View ACE instances that are managed by a particular ACE Management Server.

Revoke and re‐enable an instance.

Fix various problems with the ACE instances as reported by instance users.
This chapter includes the following topics:

"Viewing ACE Instances That the Server Manages" on page 45

"Search for an Instance" on page 47

"Sort by Column Heading and Change Column Width" on page 47

"Show, Hide, and Move Columns in the Instance View" on page 48

"Create or Delete Custom Columns in the Instance View" on page 48

"View Instance Details" on page 48

"Reactivate, Deactivate, or Delete an ACE Instance" on page 49

"Change a Copy Protection ID" on page 49

"Reset the Authentication Password" on page 50

"Add Information for Custom Columns" on page 50

Viewing ACE Instances That the Server Manages

To view and manage a server's ACE instances, you can use either the Instances page of the VMware ACE Help
Desk or the server's instance view in Workstation.
Both user interfaces enable you to fix a limited set of ACE instance problems, such as reactivating an instance,
changing the instance's expiration date, and resetting the user password if the user has lost or forgotten it.
Because the VMware ACE Help Desk is a browser‐based application, you can use it on computers that do not
have Workstation installed. The Help Desk also allows you to create a restricted help desk role. Users with this
role can fix a limited set of problems reported by end users, but they cannot change configuration settings for
the ACE Management Server.
The instance view in Workstation enables you to perform all the tasks available in the VMware ACE Help Desk
and a few more tasks. For example, in the instance view, you can create custom columns and save the searches
you create.
VMware, Inc.
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