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Gateway Solo 5100 Maintaining & Troubleshooting

Gateway Solo 5100 Maintaining & Troubleshooting

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Maintaining &

Troubleshooting

Your Solo 5100
Part #8502415
MAN SYS US SL51 TECH REF R0
In our effort to use nature's resources efficiently and wisely, Gateway 2000 prints all manuals on recycled papers that meet the
minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
12/97

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  • Page 1: Troubleshooting

    MAN SYS US SL51 TECH REF R0 12/97 In our effort to use nature’s resources efficiently and wisely, Gateway 2000 prints all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 4: Table Of Contents

    Contents Notices ..................... ii Chapter 1: Maintaining Your Notebook ........5 Using This Book..................6 Identifying Your Model ................7 Maintaining Your System............... 8 Virus checking.................. 9 Hard drive utilities................9 Chapter 2: ReinstallingWindows 95 System Software ....11 Reinstalling Your Windows 95 System ..........12 Partitioning and formatting the hard drive ........
  • Page 5 Chapter 6: Using Modem Documentation ........61 Accessing Modem Documentation............. 62 Chapter 7: Adding Memory Modules ..........65 Installing Additional Memory.............. 66 Chapter 8: BIOS Setup ..............71 Setup (BIOS) Screens................72 Main menu ..................72 Advanced menu ................73 Security menu ................74 Power menu ...................

  • Page 6: Chapter 1: Maintaining Your Notebook

    Chapter 1: Maintaining Your Solo Notebook Contents Using This Book............6 Identifying Your Model .......... 7 Maintaining Your System ........8 Virus checking..........9 Hard drive utilities ..........9...

  • Page 7: Using This Book

    Using This Book Welcome to Maintaining and Troubleshooting Your Notebook Guide. We have designed this manual to help you understand technical details not covered in the Using Your Notebook guide. Chapter 1, “Maintaining Your Solo Notebook”, contains information about identifying which notebook model you have and includes basic maintenance information.

  • Page 8: Identifying Your Model

    Identifying Your Model To make sure you know the correct model and serial number for your notebook, check the label on the bottom of the notebook. Display Type/ Processor Speed Version Gateway Serial Number Model Number Identifying your notebook model and serial number Chapter 1: Maintaining Your Solo Notebook...

  • Page 9: Maintaining Your System

    Maintaining Your System The Gateway Solo Multimedia Notebook is a durable product. However, when transporting your notebook, we recommend that you put it in a computer carrying case or briefcase. Other ways to extend the life of your system: Don't subject your notebook to shock and don't put objects on top of your notebook.

  • Page 10: Virus Checking

    Virus checking A “virus” is a hidden program that is usually attached to an executable file (the file Note: extension is .exe). Some viruses could destroy information or damage your system. You can program your Other viruses simply print out a message or prevent you from performing normal notebook to remind you to computing functions.
  • Page 11 ScanDisk This disk scan program checks your hard drive and fixes most errors. To use ScanDisk from Windows 95 1. Click Start Programs Accessories System Tools , then ScanDisk . The ScanDisk window appears. 2. Select the drive you want to have checked for errors. Click Automatically fix check box if you want to use that option.

  • Page 12: Chapter 2: Reinstallingwindows 95 System Software

    Chapter 2: Reinstalling Windows 95 System Software Contents Reinstalling Your Windows 95 System ....12 Partitioning and formatting the hard drive..12 Partitioning the hard drive......13 Formatting the hard drive....... 18 Installing Windows 95 with the Solo Boot diskette........... 18...

  • Page 13: Reinstalling Your Windows 95 System

    Reinstalling Your Windows 95 System This chapter discusses the process of reinstalling Windows 95. To accomplish the installation, we recommend that you use the following process: 1. Remove the hard drive partitions. See “Deleting partitions on the hard drive” on page 14. 2.

  • Page 14: Partitioning The Hard Drive

    A Primary DOS partition contains the essential files to start your system from the hard drive (system files). To start Windows from your hard drive, you must have a primary DOS partition and it must be set to active. An Extended DOS partition is a portion of a hard drive where non-system files can be stored.
  • Page 15 These operating systems do not recognize FAT32: Windows for Workgroups 3.1x Windows NT Windows 95A Deleting partitions on the hard drive 1. Place the Solo Boot Diskette or the MS-DOS Setup disk in the diskette drive. Caution! 2. Power up the computer or restart the system if you already have the power on. Partitioning the hard drive erases all information on the 3.
  • Page 16 6. Select option [ Display partition information , then press <Enter>.When the Display Partition Information screen appears, write down the following information to help you later in this process: • Partition shows the number of partitions currently existing on the hard drive.
  • Page 17 Use the information displayed at the top of the screen to answer the onscreen questions. Key information you need to know is the Partition Number, Partition Type, and the Volume Label on your hard drive. 10. Once you have deleted each of the logical drives or partitions, you’re ready to create new partitions.
  • Page 18 Follow the onscreen instructions and repeat the steps for creating any additional logical drives or partitions. You should create partitions in the following order: a. Create Primary DOS Partition b. Create Extended DOS Partition c. Create Logical DOS Drive(s) in the Extended DOS Partition To read more about the partition types, see “Partitioning and formatting the hard drive”...

  • Page 19: Formatting The Hard Drive

    Formatting the hard drive Note: Formatting your hard drive using format.exe creates a new root directory and File To help ensure a clean Allocation Table (FAT) on the hard drive. You will need to reformat the hard drive installation, we recommend that you partition and format and reinstall Windows 95 if your operating system has been damaged.

  • Page 20: Installing Windows 95

    Installing Windows 95 Once you have partitioned and formatted your hard drive, you’re ready to install Note: Windows 95. Use the following instructions to install Windows 95 The Solo Boot Diskette will automatically partition and format the hard drive (if not already done) during the Startup with the Solo Boot Diskette Install An Operating...
  • Page 21 Swapping to the CD-ROM module 1. Insert the CD-ROM module and restart the system. 2. The next screen message tells you that you are about to install an operating system. Insert the Windows 95 CD-ROM and press <F1> to continue. 3.
  • Page 22 4. When prompted to enter the time. Press <Enter>. You can set the time later after Windows is installed. Copying .vxd and .inf files to the hard drive 1. Insert the Solo 5100 VXD / INF diskette. 2. Type: then press <Enter>...
  • Page 23 4. Type: cd win95 then press <Enter> 5. Type: setup then press <Enter> 6. Windows Setup tells you it will perform a routine check on your system. Press <Enter> to continue. 7. When ScanDisk is finished follow the onscreen prompts to continue loading. 8.
  • Page 24 17. The next dialog box provides an option to create a Startup Disk. Click skip creating a Startup disk. Click Next to continue. Note: It is best to create a Startup 18. The Setup Wizard is ready to start copying Windows 95 files to your hard disk after installing Windows drive.
  • Page 25 Maintaining and Troubleshooting Your Solo Notebook...

  • Page 26: Chapter 3: Reinstalling Windows Nt System Software

    Chapter 3: Reinstalling Windows NT System Software Contents Reinstalling Your Windows NT System....26 Partitioning and formatting the hard drive..26 Partition formatting with FAT file system ..26 Installing Windows NT........27...

  • Page 27: Reinstalling Your Windows Nt System

    Reinstalling Your Windows NT System This chapter includes the process of reinstalling Windows NT. We recommend that you use the Windows NT Workstation CD-ROM to partition and format the hard drive and install Windows NT. Once you’ve installed Windows NT, you’ll need to install some device drivers to get all the system hardware working.

  • Page 28: Installing Windows Nt

    During the Windows NT install process, you will have the option to use the File Allocation Table (FAT) file system or Windows NT File System (NTFS). Refer to the section “Choosing a File System for the Windows NT partition” in the Windows NT manual for information about each file system.
  • Page 29 3. After first part of the setup is completed, eject the Windows NT Workstation CD-ROM, then press <Enter> to restart the system. 4. When prompted, select NT 4.0 Operating System . Press <Enter>. 5. Follow the remaining Windows NT Setup screens. Refer to the Installation section in the “Start Here Microsoft Windows NT Workstation”...

  • Page 30: Chapter 4: Installing Drivers And Related Software

    Chapter 4: Installing Drivers and Related Software Contents About Device Drivers..........30 Installing device drivers ......... 30 Installing CD-ROM drivers ......31 Installing for Windows 95......32 Installing for Windows NT ......45...

  • Page 31: About Device Drivers

    About Device Drivers Device drivers are programs used to control devices attached to the computer such as printers, keyboards, LCD display, and PC Cards. Drivers translate between the devices and the programs. Many drivers come with the operating system while other drivers must be loaded when a new device is added.

  • Page 32: Installing Cd-Rom Drivers

    Installing CD-ROM drivers To install other drivers and software, it’s important to first get the CD-ROM driver installed so you can use the CD-ROM drive. If you have just reinstalled Windows NT or Windows 95, the drivers are installed along with the operating system. If, however, you are having difficulty getting the CD-ROM drive to work and have not installed a new operating system, then use the following instructions to install the CD-ROM driver.

  • Page 33: Installing For Windows 95

    CD-ROM drivers information screen Press <F1> to continue. 4. The installation is complete. Press any key to return to the Main menu. 5. At the Main menu, use the arrow keys to select Exit Program, Go Back To DOS Installing for Windows 95 If you have reinstalled Windows 95, you will need to install device drivers and take steps to enable devices that support the notebook hardware components.
  • Page 34 System CD shipped with your system, you may use it to install the driver instead of installing from diskette. Installing the Solo 5100 Chips and Technologies video driver 1. If the floppy drive module is not already installed, shut down the system and install.
  • Page 35 If you are experiencing problems with audio or game ports re-installing the drivers may correct the problem. Installing the Solo 5100 ESS Audio Driver 1. If the floppy drive module is not already installed, shut down the system and install the floppy drive. Restart Windows.
  • Page 36 Locating and removing the Unknown Devices 4. (Only required if Windows 95 has been reinstalled) Click ?Unknown Device Remove and click 5. (Only required if Windows 95 has been reinstalled) Click to confirm that you want to remove the unknown device. 6.
  • Page 37 Click to restart your computer. If you are reinstalling the Windows 95 operating system and need to install additional drivers, you can click to restart the computer. Continue installing the other drivers before restarting. Enabling the software wavetable 1. Click Start Settings Control Panel...
  • Page 38 Windows 95 EZ Pad Plus (touchpad) drivers Use the following instructions to install the Windows 95 touchpad driver that supports your touchpad. If the Solo System CD shipped with your system, you may use it to install the driver instead of installing the drivers from diskette. Installing the touchpad Driver 1.
  • Page 39 8. Click to restart Windows. If you are reinstalling the Windows 95 operating system and need to install additional drivers, you can click restart the computer. Continue installing the other drivers before restarting. Enabling PCMCIA socket for Windows 95 The only time it should be necessary to enable the PCMCIA socket is if you have formatted the hard drive and reinstalled Windows 95.
  • Page 40 Clearing the check box to enable the PCIC controller properties 4. When the PC Card (PCMCIA) Wizard appears, read the dialog box and click , then click Next 5. Click then click Next again in the following wizard dialog box. 6.
  • Page 41 Properly installed TI PCI-1250 CardBus Controller drivers in the Device Manager USB (Universal Serial Bus) USB is a new type of serial interface that serves as a single-port alternative to connecting devices that traditionally have required their own specific ports, such as printers, joystick/MIDI devices, external mouse, or keyboards.
  • Page 42 Enabling USB ports Your Gateway computer shipped with the USB ports enabled. However, if for some reason you have to reload Windows, use the following instructions to reload the USB driver supplement. In addition, if you are adding a new USB device, you must load the USB device driver according to the device manufacturer's instructions.
  • Page 43 5. Click to confirm that you want to remove the unknown device. Click Close 6. Place the usbsupp.exe driver disk in drive A. 7. Click , then type: Start a:\ usbsupp.exe then click 8. Click on the next two windows if you want to continue with the installation and you agree to the warranty terms.

  • Page 44: Installing Software Updates

    15. Once the update is complete, click 16. Click Start Shutdown Restart the computer? to initialize the USB installation. When completed, the correct USB driver appears in the Device Manager as shown below. Properly installed USB drivers shown in the Device Manager Installing software updates Install the following software updates to complete the system install.
  • Page 45 4. When the UHCD drivers finish installing, remove the diskette. Click 5. Click Start Shut Down Restart the computer? to initialize the update. Installing the VMMUSB supplement 1. Place the vmmusbup.exe driver disk in drive A. 2. Click Start , then type: a:\ vmmusbup.exe then click 3.

  • Page 46: Installing For Windows Nt

    If the Solo System CD shipped with your system, you may use it to install the driver instead of installing the drivers from diskette. Installing the Solo 5100 Chips and Technologies video driver 1. If the floppy drive module is not already installed, shut down the system and install.
  • Page 47 Selecting the Display icon 4. Click the tab in the window. Settings Display Properties Selecting the Settings tab for display configuration 5. Click Display Type 6. In the Display Type window, click Change under Adapter Type Maintaining and Troubleshooting Your Solo Notebook...
  • Page 48 7. Insert the Windows NT 4.0 Video Driver disk in drive A:\ and click Have Disk... 8. The Install From Disk window appears. A:\ will be the default path listed. Click 9. A dialog box appears showing the Chips Video Accelerator Change Display driver.
  • Page 49 Installing the Solo 5100 ESS Audio Driver 1. Click Start Settings Control Panel . Double-click Multimedia icon. Selecting the Multimedia icon 2. Click Devices tab. Selecting the Devices tab for audio configuration Maintaining and Troubleshooting Your Solo Notebook...
  • Page 50 3. Highlight Audio Devices and then click 4. In the dialog box highlight Unlisted or Updated Driver and click 5. Type the default path of A:\, insert the Windows NT 4.0 Audio driver disk, click 6. Click to highlight ES1879/1869/1878/1868/1887/1888 AudioDrive .
  • Page 51 PCMCIA slots. Remove all cards and click to continue. 9. The Select Type of Platform window appears. Click to checkmark the box for Gateway Solo 5100, then click Next 10. The files copy, then a window appears stating the CardWizard readme file should be viewed.
  • Page 52 If the Solo System CD shipped with your system, you may use it to install the driver instead of installing the drivers from diskette. Installing the Solo 5100 touchpad driver 1. If the floppy drive module is not already installed, shut down the system and install the floppy drive.
  • Page 53 Installing the Solo 5100 Intel BusMaster IDE drivers 1. If the floppy drive module is not already installed, shut down the system and install the floppy drive. Restart Windows. 2. Insert the Solo 5100 Windows NT Intel BusMaster IDE diskette into the floppy drive. 3. Click...
  • Page 54 Selecting the SCSI Adapters icon 9. Click tab. Drivers Selecting the Drivers tab for BusMaster IDE configuration 10. Click to highlight the IDE CD-ROM (ATAPI 1.2)/Dual-channel PCI IDE Co... then click Remove 11. Click to remove. 12. Click . When the window appears, click Install Driver Have Disk...
  • Page 55 13. Type: c:\piixide then click 14. The dialog box appears with the Install Driver Intel PIIX PCI Bus Master IDE Controller highlighted. Click 15. Click to restart your system and initialize the drivers. Maintaining and Troubleshooting Your Solo Notebook...

  • Page 56: Chapter 5: Managing System Resources

    Chapter 5: Managing System Resources Contents Port/IRQ Configurations ........56 Solo notebook interrupts (IRQs)....56 Checking Windows 95 resources ....57...

  • Page 57: Port/Irq Configurations

    Port/IRQ Configurations Your notebook supports the use of multiple peripheral devices. By default, your system has two free IRQs (normally IRQ 10 and 11). 16-bit and 32-bit devices (PC Cards) cannot share the same interrupt. The IRQs that may be used by normal 16- bit PC Cards are 3, 4, 5, 7, 10 and 11.

  • Page 58: Checking Windows 95 Resources

    Checking Windows 95 resources You may also check your current system resources (IRQ) information using the Windows Device Manager under the System icon. Checking IRQ usage in the Windows 95 System Properties Device Manager 1. Click Start Settings Control Panel .
  • Page 59 Viewing system resources properties If you install a PC Card and it does not work (freeing up resources) 1. Make sure the card was installed properly. Check the PC Card's documentation if you have any installation questions. 2. Plug in a second PC Card. If it does not work there may be a resource problem (unavailable IRQ).
  • Page 60 Selecting a port to free up resources (IRQs) 7. Place a check in the box next to Disabled in this profile Device usage in the check box, then click Disabling a port to free up resources Chapter 5: Managing System Resources...
  • Page 61 8. Re-install the second PC Card. You should hear a two-tone beep, indicating that the card is enabled. 9. To later use the port you disabled, go back into Device Manager and remove the check in the box. The port should be immediately available for Disabled use.

  • Page 62: Chapter 6: Using Modem Documentation

    Chapter 6: Using Modem Documentation Contents Accessing Modem Documentation ...... 62 To access online modem documentation in Windows 95..........60 To load online modem documentation in Windows 95..........61...

  • Page 63: Accessing Modem Documentation

    To access online modem documentation in Windows 95 1. Click Start Programs , then click Gateway Reference Library icon. A list of titles appears. 2. Click and follow any on-screen Gateway 2000 TelePath User Guide instructions. Accessing the Gateway Reference Library Maintaining and Troubleshooting Your Solo Notebook...
  • Page 64 To load online modem documentation in Windows 95 The online modem documentation is already loaded on your portable system when Note: shipped. If this file ever needs to be reinstalled, use the following instructions to Make sure the floppy disk reload the online documentation.
  • Page 65 Maintaining and Troubleshooting Your Solo Notebook...

  • Page 66: Chapter 7: Adding Memory Modules

    Chapter 7: Adding Memory Modules Contents Installing Additional Memory....... 66 To install memory modules ......66 To remove memory modules......68...

  • Page 67: Installing Additional Memory

    Installing Additional Memory Your notebook supports two 144-pin memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and can be placed in either slot. To install memory modules 1. Save all work. 2.
  • Page 68 Remove screw Removing the memory bay door 6. To insert a memory module, hold it at a 30-degree angle and slide it into an empty memory slot. Align the memory module slot with the key. The “key slot” prevents incorrect installation. Memory module slot aligned with...
  • Page 69 Seating the memory module 8. Replace the memory module door and power connections. To remove memory modules 1. Save all work. 2. Use your operating system’s procedure to turn your notebook Shut Down completely off. Maintaining and Troubleshooting Your Solo Notebook...
  • Page 70 3. Close the LCD lid. Before opening your system case, read and follow these precautions to prevent damage from static electricity. Caution! Preventing Static Electricity Damage The components inside your system are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Static electricity can cause irreparable Caution! damage to your system;...
  • Page 71 Memory module clips Removing the memory module 7. Pull the memory module out of the slot. 8. Replace the memory module door and power connections. Maintaining and Troubleshooting Your Solo Notebook...

  • Page 72: Chapter 8: Bios Setup

    Chapter 8: BIOS Setup Contents Setup (BIOS) Screens..........72 Main menu............72 Advanced menu..........73 Security menu..........74 Power menu............ 75 Exit menu............77...

  • Page 73: Setup (Bios) Screens

    Setup (BIOS) Screens Your notebook contains a series of Setup menus that control basic setup, security, and power settings. Using these menus you can adjust options such as the system clock, your Boot Password, virus check reminder, power management option, and others.

  • Page 74: Advanced Menu

    PhoenixBIOS Setup Utility Note: Main Advanced Security Power Boot Exit The Setup menu screen shown may differ somewhat from Item Specific Help that shown here. If there are System Time: [HH:MM:SS] differences, follow the on- System Date: [MM/DD/YYYY] Enter System Time. Floppy Disk Drive A: [1.44/1.25 MB 31/2”] screen instructions and helps.

  • Page 75: Security Menu

    PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Caution! Item Specific Help Setting items on this menu to Setup Warning incorrect values may cause Setting items on this menu to your system to malfunction. incorrect values may cause your Select ‘Yes’...

  • Page 76: Power Menu

    3. Follow the instructions at the bottom of the menus to navigate through the different options and menus. An Item Specific Help area providing additional information is also located along the right side of each menu. PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Note: Item Specific Help Supervisor password is:...

  • Page 77: Boot Menu

    PhoenixBIOS Setup Utility Note: Main Advanced Security Power Boot Exit The Setup menu screen shown may differ somewhat from Item Specific Help that shown here. If there are Power Switch: [On/Off] differences, follow the on- Lid Switch: [Backlight Off] screen instructions and helps. Low Battery Beep: [Enabled] Cooling Control:...

  • Page 78: Exit Menu

    PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit Note: Item Specific Help The Setup menu screen shown 1. [Diskette Drive] may differ somewhat from 2. [Hard Drive] Use <Up Arrow> or that shown here. If there are 3. [CD ROM Drive] <Down Arrow>...
  • Page 79 Maintaining and Troubleshooting Your Solo Notebook...

  • Page 80: Chapter 9: Troubleshooting Your Notebook

    Chapter 9: Troubleshooting Your Notebook Contents Troubleshooting............. 80 Start up ............80 General............81 Frequently asked questions ......82 Error messages..........86...

  • Page 81: Troubleshooting

    Troubleshooting This section includes tips and solutions from our technical support organization as well as information that may answer your questions without you having to make a technical support call. Other sources of helpful information include our web site at www.gateway.com; and other online information found on your system CD (if available).

  • Page 82: General

    Make sure electricity is supplied to the outlet for the power cord. Make sure the cables are free from cuts or damage. Replace any damaged cables. Something is wrong with the display Press <Fn+F3> to cycle the system back to LCD panel mode. It is possible it is in CRT or TV mode.

  • Page 83: Frequently Asked Questions

    Frequently asked questions Question: Video display Why is the video display on SVGA systems loaded with MS Office appear to be “washed out” when switching between applications (the screen appears to have only 16 colors instead of 65,000 or 256 colors)? Answer: 1.
  • Page 84 Question: Printer setup How do I set up a printer on my notebook? Answer: 1. Click , then Start Settings Printers 2. Double-click Add Printer icon, then follow the instructions from the Add Printer Wizard. Question: Why can’t I print after the mini-docking station is disconnected from my system? Answer: 1.
  • Page 85 Answer: Type your first name in the User Name box. Don’t type anything in the Password box and click . Windows 95 asks you to confirm your password. Click again. Question: ScanDisk When I started my notebook, it ran ScanDisk? What’s happening? Answer: The notebook may have been disconnected from power, had its power interrupted, or was improperly shut down.
  • Page 86 Most ISPs provide a packet of information when you subscribe to their service. This information, in most cases, contains detailed instructions for configuring your computer to connect to their service. Most ISPs allow you to use Windows Dial Up Networking to make the connection to the ISP. Generally it is a good idea to contact the specific ISP if you are having difficulties connecting.

  • Page 87: Error Messages

    Question: Battery life Why is my battery life so short? My battery is reporting 100% charged, then loosing power shortly after? Answer: In most cases, this may be caused by the battery not being conditioned properly. To properly condition the battery, it must be fully charged until the battery charge light goes out.
  • Page 88 This is usually a result of a defective area on the disk. To fix disk problems Data error click Start button in Windows 95, click Programs, click Accessories , click System , and click Tools ScanDisk. You need to make a change in the BIOS setup menu. To do this press <F2> to enter Divide overflow error the Setup menu during startup.
  • Page 89 Wait until some files have been printed before sending additional files to the Print queue is full printer. Make sure the printer is not set to work “off-line.” If you print large or many files at one time to the printer you may want to add additional memory to the printer.

  • Page 90: Appendix A: Contacting Gateway

    Appendix A: Contacting Gateway Contents Contacting Gateway..........90 Calling Gateway..........90 Calling Gateway when outside the U.S..90...

  • Page 91: Contacting Gateway

    Contacting Gateway If you experience any trouble while using your Gateway Solo Multimedia Note: Notebook, feel free to contact Gateway. You will need to supply your Customer ID, Your Customer ID number and serial number, and order number to the customer support technicians. Make a note order number can be found on of these numbers here.

  • Page 92: Index

    Index installing 45 installing video drivers 33 AC power 80 Windows NT 45 access denied 86 cleaning accessing modem documentation 62 exterior 8 advanced setup menu 72 LCD display 8 assistance resources 90 config.sys audio drivers removing 20 installing 47 connecting to the internet autoexec.bat FAQs 84...
  • Page 93 Windows NT 45 FAQs 85 display type/processor speed 7 EZ Pad Plus divide overflow error 87 installing drivers 51 DOS drive logical 13 FAQs DOS partition battery life 86 extended 13 bootable hard drive 85 primary 13 CD ROM drive 85 driver diskettes connecting to the internet 84 installing drivers from 30...
  • Page 94 deleting 14 Windows 95 drivers 32 hard drive utilities 9 Windows 95 game port drivers 34 how to Windows NT 27 access modem online documenta- Windows NT audio drivers 47 tion 62 Windows NT display drivers 45 create partitions 16 Windows NT Service Pack CD 51 delete partitions 14 enable Cirrus Logic CardBus con-...
  • Page 95 modem documentation required parameter missing 88 online (how to access) 62 sales & customer support 90 non-system disk or disk error 87 ScanDisk not enough memory 87 FAQs 84 using 10 security setup menu 72 online modem documentation 62 serial number 90 order number 90 Service Pack CD for Windows NT 26...
  • Page 96 using workstation CD disk defragmenter 9 Windows NT 26 write protect error 88 video display FAQs 82 virus checking 9 vxd files copying 21 Website http://www.gateway.com (US site) http://www.gw2k.co.uk 90 Window NT installing 27 Windows 95 audio drivers 34 game port drivers 34 installing 12 installing display drivers 33 installing drivers 32...

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