How To Diagnose Problems - Konica Minolta KN-304 Service Manual

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How to Diagnose Problems

Use the following list to determine the cause of printing problems:
1. Verify that the printer is functioning properly.
• Is the printer printing? Make sure the printer is operating properly by causing it to generate a
test page. See your printer's owner's manual for instructions on generating a test page.
• Is the printer on-line (green LED should light)*? Verify that the printer is on-line or else nothing
will print. *Status at about 2 minutes after power-on.
• Does the LCD panel of Konica 7020 display an error message? Review Konica 7020 manual.
• Did you get a KN-304 status page? On power-up, the KN-304 sends a status page which may
contain information that can be useful for troubleshooting. Keep the status page available until
a problem is resolved.
2.Check the KN-304's LED status indicator to ensure that there is no error condition. See LED
Status Indicator, for more information.
3.Check the status report to see what protocols are enabled and active. See the appropriate chap-
ter to confirm that you have installed and configured your network protocol correctly for the KN-
304. See Status Page for an example of the status page.
4.Determine if other users can print. If they can't and they are all on the same NOS, go to the
troubleshooting section for that NOS.
5.When you have determined the nature of the problem, use the checklists in the next section.
Chapter 3 Troubleshooting
3-5 KN-304 Network Board