Troubleshooting - KVH Industries TracVision HD7 User Manual

Connecting to Your TracVision HD7 System
Make sure that your onboard computers, smartphones, and/or iPhone/iPod touch are connected to the
same network as the TracVision HD7.
Using the Web Interface
1. Using a computer or smartphone connected
to the HD7's Ethernet or WiFi network,
enter the ACU's IP address into your web
browser's address bar. Alternatively, enter
http://hd7-<ACU serial number>.local in the
address bar of your web browser.
Tip: You can view the IP address and other
settings on the ACU display. Press the ACU's
MENU button to access the ACU menus.
Then follow the onscreen menus to view
network settings in the "ABOUT SYSTEM"
menu.
2. Log into the web interface using the
username and password below:
username: admin password: password
Checking for Software Updates
Be sure to check for software updates periodically to ensure optimal performance of your TracVision HD7.
Please restart the TracVision system before updating software.
Using a USB Flash Drive
If you saved a software
update (.kvh) file onto
a flash drive, plug
the flash drive into
the ACU's USB port
then follow the ACU's onscreen
instructions to update your
system.

Troubleshooting

Perform the following checks if you encounter a problem with the TracVision HD7 system:
• Ensure the antenna's view of the satellites is not obstructed. Common causes of blockage include
bridges, buildings, masts, and other equipment. Inclement weather can also degrade signal quality.
• Check for error messages. Error messages displayed on the iPhone/iPod touch, web interface, and
ACU screen may identify a specific problem.
If you are unable to fix the problem, please call or visit a KVH-certified technician near you, or contact
KVH Technical Support.
KVH Industries, Inc., 50 Enterprise Center, Middletown, RI 02842-5279 U.S.A.
Phone: 1-401-847-3327 • E-mail: info@kvh.com • Internet: www.kvh.com
©2010, KVH Industries, Inc.
Other trademarks property of their respective companies.
Using the iPhone App
1. Using your iPhone/iPod touch, connect to
2. Open the TracVision
Using the Web Interface
While connected to the Internet,
choose "Check for Updates" .
Then follow the onscreen
instructions.
To locate a technician near you, visit:
www.kvh.com/wheretogetservice
KVH Technical Support:
techs@kvh.com
KVH and TracVision are registered trademarks of KVH Industries, Inc.
The unique light-colored dome with dark contrasting baseplate is a registered trademark of KVH Industries, Inc.
the HD7's Ethernet
or WiFi network.
App. Then select
your HD7 system
(displayed as
hd7-<ACU serial
number>) in the
"Select HD7 Device"
window to connect.
Using the iPhone App
While connected to the Internet,
choose "Updates" . Then follow
the onscreen instructions.
Specifications subject to change without notice.