Troubleshooting Guide - KVH Industries TracPhone FB150 User Manual

Troubleshooting guide

The table below provides information on some of the problems that might occur,
including possible causes and remedies to solve the problems.
Problem
No signal or
weak signal from
the BGAN
satellite.
No transmission
on the BGAN
network is
possible.
Connection to the
Internet cannot be
established.
The web interface
cannot be
accessed.
Possible Cause
The view to the
satellite is blocked.
The antenna cable is
not properly
connected.
The system is set up
to use one specific
satellite, but the
system is outside
coverage from that
satellite.
The Radio silence
function is activated
from an external
device connected to
the I/O interface of
the terminal.
Your network user
group does not allow
Internet access.
The browser is
configured to use a
proxy server.
You have entered a
wrong IP address.
You are connected
using VPN
Troubleshooting guide
Chapter 5: Troubleshooting
Remedy
Make sure the antenna has a clear
view in all directions. See the
installation manual for details.
Check that both ends of the cable are
connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are
damaged.
Enter the web interface. Select
SETTINGS > Satellite selection.
Select Auto and click Apply.
The system will now search for the
satellite with the strongest signal and
attempt to connect.
If the Radio silence function should
not be activated, deactivate it from
the external device.
The administrator can access and
change network user groups in the
built-in web interface of the terminal.
For Microsoft Internet Explorer,
select Tools > Internet Options >
Connections > LAN Settings and
uncheck Use a proxy server for your
LAN.
Check the IP address and re-enter it.
If you do not have the correct IP
address, you can set the IP address
temporarily to the default address
(192.168.0.1) by pressing the Reset
button. See Function of the Reset
button on page 120.
Close down your VPN connection.
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