SoftBank 304HW User Manual page 204

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Q . Transmission fails
. A Signal may be weak. Move to where signal is stronger.
. A Check Battery of Wi-Fi router. If Battery is low, charge
Battery with AC Charger (optional accessory) or PC
using Micro USB Cable.
. A Confirm that Wi-Fi router and WLAN device, PC, etc.
are properly connected via WLAN or USB Cable.
. A If Wi-Fi router is connected via WLAN, power off Wi-Fi
router, then power on again.
. A If Wi-Fi router is connected using Micro USB Cable,
remove Wi-Fi router from PC, then reconnect.
. A Some WLAN devices may stop when no data transfer
is made for a certain period of time. See WLAN device
user guide.
. A If problem persists, restart PC, then reconnect to Wi-
Fi router.
Q . Transmission from WLAN device connected to Wi-Fi
router fails
. A Confirm that USIM Card is recognized.
. A Confirm that Wi-Fi router is properly connected to the
Internet. When connected to the Internet, Internet
connection icon ( ) appears in Home Screen.
. A Data traffic is unavailable during Wi-Fi router software
update. Try to connect after software is updated.
Q . Transmissions are slow
. A When is shown on Status Bar, communication
speed is reduced due to data traffic volume. For
details, see "Notification for Setting Maximum
. A Signal may be weak. Move to where signal is stronger.
. A Connection may be poor. Try again later.
. A Interference with nearby WLAN device etc. may occur.
Change Wi-Fi router channel or connect with Micro
USB Cable.
• For changing WLAN channel, see
Advanced Settings."
. A Using TV, radio or microwave oven may cause
interference signal reception of Wi-Fi router. Use them
apart from Wi-Fi router or turn them off to check if
they interfere Wi-Fi router signal reception.
. A If temperature of Wi-Fi router remains high for a
long time, communication may be restricted. Try to
connect after a while.
. A If Wi-Fi router is covered with cover or case, remove it.
Q . Forgot PIN/Unknown PUK Code/USIM Card is locked
. A Contact Customer Service,
Traffic."
"LAN Wi-Fi
General Information.
Q . USIM Card is not recognized/recognized as an invalid
USIM Card
. A Make sure USIM Card is inserted correctly. For details,
see "Install USIM Card."
. A Check USIM Card for warping.
. A Check USIM Card IC chip for scratches/corrosion.
. A Debris on USIM Card (particularly on IC chip) may
prevent recognition. Clean it with a soft cloth.
. A Check above all. If problem persists, contact
Customer Service.
Q . Confirming Administrator logon
. A For Windows 8.1, follow these steps to check.
Move the pointer into the upper-right or lower-right
corner charm "Control Panel"
➜ ➜
account type" in "User Accounts and Family Safety"
Make sure that the account type you are logging in
➜
as is "Administrator."
. A For Windows 8, follow these steps to check.
Move the pointer into the upper-right or lower-right
corner charm "Control Panel"
➜ ➜
account type" in "User Accounts and Family Safety"
Make sure that the account type you are logging in
➜
as is "Administrator."
. A For Windows 7 or Windows Vista, follow these steps
to check.
"Start menu" "Control Panel"
➜
Family Safety" "User Accounts"
➜
account type is "Administrator."
. A For Mac OS X (10.9), follow these steps to check.
In Dock, "System Preferences"
Confirm that account type is "Administrator."
Q . Communication is not available with out of service
indicated when moving from Japan to abroad
. A Make sure that 自動接続設定 for 国際ローミング is
enabled. For details, see "International
Q . Resetting factory defaults (Reset)
. A Use Reset Button to reset. For details, see
description of Reset button in
. A Use WEB UI to reset. For details, see
Router."
Q . Canceled phone number appears on WEB UI
. A Phone number may appear on WEB UI screen
depending on terms of contract or cancellation
method.
"Change your
➜
"Change your
➜
"User Accounts and
➜
Confirm that
➜
"Users & Groups"
➜ ➜
Roaming."
"Wi-Fi Router."
"Resetting Wi-Fi