Acd Agent Features; Login/Logout; Make Busy - Mitel SX-200 Manual

ACD Agent Features

ACD Agent Features

Login/Logout

At the beginning of your shift
To log in to an ACD group:
1. Press
2. Dial the ACD Agent Code.
3. Dial your Agent ID Code.
You hear a burst of dial tone and ACD LOGIN appears on the display.
4. Press
5. Press
the shortcut menu with the ACD-related features described below.
At the end of your shift:
To log out of your ACD group:
1. Press
2. Dial the ACD Agent Code.
3. Dial 00.
You hear a burst of dial tone and ACD LOGOUT appears on the display. No further calls
will be directed to your telephone.
4. Press

Make Busy

This feature makes your telephone unavailable for ACD calls without logging out. Use it for
coffee or lunch breaks, or if you need more time to handle paperwork between calls.
To make your phone busy:
1. Press
2. Press the shortcut Press FCN, then using the Up/ Down buttons located on the left side
of the handset scroll to Make Busy.
3. Press the Select button on the side of the handset to activate Make Busy. A plus sign (+)
after Make Busy indicates that the feature is activated.
4. Press
Repeat the above steps to make your telephone available for ACD calls.
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to power it back on. By "power-cycling" the phone, you cause it to update
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