Mitel SX-200 User Manual
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Mitel SX-200 User Manual

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Subattendant User Guide
for the Mitel 5340 IP Phone

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Summary of Contents for Mitel SX-200

  • Page 1 Subattendant User Guide for the Mitel 5340 IP Phone...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Subattendant User Guide for the Mitel 5340 IP Phone Table of Contents INTRODUCTION....................1 SUBATTENDANT FUNCTIONS ................1 Using the LDN Keys ...................... 1 Calls Waiting Indication ....................2 Using the Hold Position Keys ..................2 Setting DND on an Extension ..................2 Using Paged Hold Access .....................

  • Page 5: Introduction

    Subattendant User Guide for the Mitel 5340 IP Phone Introduction If your Mitel 5340 IP Phone has been programmed to provide Enhanced Subattendant features, then the features in this guide are available to you. These features are provided in addition to those already available on your telephone.

  • Page 6: Calls Waiting Indication

    Subattendant User Guide for the Mitel 5340 IP Phone Calls Waiting Indication As a Subattendant, you may have calls queued and waiting to be answered. The Calls Waiting Indicator in the top right corner of the display shows the total number of calls in the queue. Only calls ringing the LDN keys or the Recall key appear on the Calls Waiting indicator.

  • Page 7: Using Paged Hold Access

    Subattendant User Guide for the Mitel 5340 IP Phone Using Paged Hold Access If your system has paging equipment, you can place an incoming call on hold, page the called party, and then announce the digits the person needs to dial to pick up the call.

  • Page 8: Setting Up Call Forwarding On An Extension

    Subattendant User Guide for the Mitel 5340 IP Phone To cancel an Advisory Message: 1. Press the key you have programmed as Superkey. 2. Press the Stations softkey. 3. Dial the extension number. 4. Press the Advisory Msg softkey. The currently displayed message appears on your display.

  • Page 9: Setting The System Date And Time

    Subattendant User Guide for the Mitel 5340 IP Phone Setting the System Date and Time You can change the time and date that appears on all Mitel telephones equipped with displays. The time can be displayed in either a 12- or 24-hour format, depending on system programming.

  • Page 10: Call Logging - Administration

    Subattendant User Guide for the Mitel 5340 IP Phone To return a call in the call log: 1. Display the call you want to return. 2. Do one of the following: • If the call is internal, press the Call softkey.

  • Page 11: Programming System Abbreviated Dial Numbers

    Subattendant User Guide for the Mitel 5340 IP Phone Programming System Abbreviated Dial Numbers Abbreviated dialing allows extension users to call a telephone number or enter a feature access code by dialing a three-digit index number. You can program these numbers from your 5340 IP Phone.

  • Page 12: Hotel/Motel Features

    Subattendant User Guide for the Mitel 5340 IP Phone Hotel/Motel Features As the Subattendant in a hotel/motel, you can: • Check current room status • Change room occupancy and condition status • Program multiple automatic wakeup calls that occur once or repeat daily •...
  • Page 13 Subattendant User Guide for the Mitel 5340 IP Phone Description Press this key to access the remaining options shown in Figure 2. More 11:03a 10-JUL-03 11110 EXEC. SUITE IDLE DND MWI R=12345 Clr Reg Clr MWI Read MWI More… Figure 2: Additional keys...

  • Page 14: Displaying And Changing Room Data

    Subattendant User Guide for the Mitel 5340 IP Phone Displaying and Changing Room Data Room data includes occupancy and condition status (Vacant/Clean, Vacant/Dirty, Out of Service, etc.), outgoing call restrictions, and the status of Message Waiting, Do Not Disturb, wake-up calls, and other guest services.

  • Page 15: Setting And Canceling Wake-Up Calls

    Subattendant User Guide for the Mitel 5340 IP Phone Setting and Canceling Wake-up Calls Both you and the guest can set, change, and cancel wake-up calls which ring the guest room phone at a prearranged time. If system programming allows, you can set multiple wake-up calls (up to three in a 24-hour period) that repeat daily.

  • Page 16: Reading/Clearing Message Waiting And Register

    Subattendant User Guide for the Mitel 5340 IP Phone Reading/Clearing Message Waiting and Register You can manage message waiting and the message register using the Read MWI softkey. To access MWI information: 1. Press the Guest Room key. 2. Dial the extension number of the set.

  • Page 17: Suite Services

    Subattendant User Guide for the Mitel 5340 IP Phone Suite Services For guest suites, you can set wake-ups and toggle DND for individual rooms in the suite. When you select the Wake-Up or DND key for a room number that is part of a guest suite, the display shows each room...
  • Page 18 ®,™ Trademark of Mitel Networks Corporation © Copyright 2006, Mitel Networks Corporation All rights reserved...

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