Table of Contents
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Chapter 9: Troubleshooting
4
5
Help and
Support
To run modem diagnostics in Windows 2000:
1
2
3
4
■
Reinstall the device driver. For more information, see
drivers" on page 89.
■
Open your computer and reseat the modem. For more information, see
"Adding or replacing add-in cards" on page 112
add-in cards" on page
172
Click to select your modem, then click
Properties dialog box opens.
Click the
Diagnostic
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
the arrow.
Close all open programs.
Click
,
, then click
Start
Settings
window opens.
Double-click the
Modems
opens.
Click the
Diagnostic
the modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
136.
www.gateway.com
Properties
tab, then click
Query Modem
Control Panel
icon. The Modems Properties dialog box
tab, click the COM port next to the name of
. The Modem Info dialog box opens.
More Info
. The Modem
. If information
, then click
. The Control Panel
"Reinstalling device
or
"Adding or replacing
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Table of Contents
Troubleshooting
