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6. Press SPEAKER to end.
To transfer calls to the voice mail system:
1. Press the transfer to voice mail button, which you programmed in the previous step.
2. Dial the extension number of the desired party.
Transfer Unanswered Transfers or Timed Out Hold Calls to a
Secondary Attendant Telephone
Station 12 may be set up by your system installer to serve as a secondary attendant station. If
enabled, incoming calls ring at the original attendant station, but recalls will ring at both attendant
stations simultaneously.
Digital Voice Announce (DVA)
DVA plays custom recorded voice prompts, messages and dialing instructions to callers. Messages
are stored either by recording from station 10 or 12 or by playing the a professionally supplied
recording in to the DVA memory. You may have up to 4 messages and use up to 2 minutes total
time.
Storing DVA Messages:
1. Press INTERCOM
2. Dial "*#08".
3. Dial 1 for DISD (for callers making Direct Inward Station Dial calls) message, Dial 2 for DCD
(for callers making Department Call Distribution Calls) message.
4. Choose DVA station ports. Select 10-57 and press "#".
5. Press "#" to erase all 4 messages.
6. Choose a code to indicate the type of message to be recorded:
a. Dial 5 for day answer
b. Dial 6 for night answer
c. Dial 7 for recall message
d. Dial 8 for drop message
e. Dial 9 to stop recording.
7. Read the message aloud into the handset.
8. Press SPEAKER to end.
Example Messages:
Day Answer:
Department Call Distribution Calls -
"Welcome to (Company's) sales department. All of our agents are busy. Please stay on the line
and an agent will answer your call as soon as possible."
Direct Inward Station Dial Calls -
"Welcome to (Company). If you know your party's extension, dial it now. Otherwise, stay on the
line and an attendant will answer your call."
Courtesy of Main Resource, Inc. Visit us at
www.MainResource.com
telecom needs.
Page 5 of 6
or call 800 362-6740 for all your
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