After Sales Service; Spare Parts; Protective Guards - Dimplex DuoHeat Duo300N Operating Instructions Manual

Cleaning
To maintain the external appearance of the radiator it need only be wiped over
occasionally with a dry duster. During the summer months, or at other times when the
appliance is not in use and is completely cold, the opportunity should be taken to wipe
over with a damp cloth. Do not use abrasive cleaning powders or furniture polish.
Discoloration of wall finishes can sometimes occur immediately above a storage heater
due to the properties of some paints and decorating materials or the presence of
environmental impurities in the air (such as soot or incense generated from the
burning of candles, etc.) A suitable shelf (available from Dimplex) may be fitted to limit
the extent of any wall discoloration.

After sales service

Your product is guaranteed for two years from the date of purchase.
Within this period, we undertake to repair this product free of charge provided it has
been installed and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn
are not affected by this guarantee.
Should you require after sales information please go to www.dimplex.co.uk
where you will find our self help guides and videos by clicking on 'Customer
Support'. If you cannot find the information you need, a simple online form is
provided for your convenience, or contact the number below.
You will need the model number, serial number and series, date of purchase, and nature
of the fault to complete the online form or before contacting us.
Please do not return a faulty product to us in the first instance as this may result in loss
or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.

Spare parts

Spare parts information is available on the website www.dimplex.co.uk, and the customer
services help desk will be able to advise you should you need to purchase any spares.
You will need the model number, serial number and series, date of purchase, and nature
of the fault to complete the online form or before contacting us.

Protective guards

A range of protective guards designed for Dimplex storage heaters is available to order.
For more information contact Norfolk Industries on 01603 667957.
Recycling
For electrical products sold within the European Community.
At the end of the electrical products useful life it should not be disposed of with
household waste. Please recycle where facilities exist. Check with your Local Authority
or retailer for recycling advice in your country.
This product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic
Compatibility (EMC) EN55014, EN60555-2 and EN60555-3.
These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
© GDC
Dimplex, a division of GDC Group Limited, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Email customer.services@dimplex.co.uk
Customer Help Line 0845 600 5111
Website www.dimplex.co.uk
Fax 01489 773050