Troubleshooting - Buffalo TeraStation 5000 User Manual

This completes authentication of an additional license.

Troubleshooting

Issue
Video recording does not start.
I cannot enable the surveillance
camera.
Surveillance cameras no longer
record video.
I cannot view the network camera
using Live Viewer.
Possible Cause
Surveillance Camera is not enabled.
A LAN cable between the
TeraStation and network camera
is disconnected, or the power is
turned off.
The video recording policy is not
registered.
The device is not connected to a
network on the same LAN, or the
device is not connected to the LAN
port that was set in Settings.
The disk is full.
The time for the TeraStation and
network camera is not correct.
There are not enough camera
licenses for the network cameras.
Failover is running.
The target shared folder for the
recorded video was deleted.
The network camera is not
registered in some camera policies.
There is an error in the network
camera settings.
121
Possible Solution
Enable Surveillance Camera in
Settings.
Check that the LAN cables are
inserted correctly.
Register the video recording policy
from Camera Policies.
Connect the device to the network
of the LAN port that was set in
Settings.
Free available space on the disk by
moving or deleting files.
Set the time in Settings.
Purchase and register an additional
license.
Disable failover.
Enable surveillance camera
functionality in the Admin
interface.
Register the network camera from
camera policies.
Verify the settings in the camera
policies.