If A Problem Occurs - Sennheiser Comfort calls Instruction Manual

If a problem occurs

Problem
The headset is placed into
the base station but does
not show any reaction
Link between headset
and base station
cannot be established
(Phone mode)
Link between headset
and base station
cannot be established
(PC mode)
Bad radio link between
headset and base station
The headset causes noise
and connection losses
The rechargeable battery
cannot be charged
The rechargeable battery is
quickly depleted even after
charging
The sound from the fixed
line phone is distorted and
disturbed
The other party cannot
hear me properly, my voice
sounds too low or too loud
The headset is no longer
paired to the base station if
an additional headset has
been used with the base
station
For additional information and an FAQ list, please visit www.headsets.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact Headsets.com for assistance.
Possible cause
Base station is not connected to the
mains power supply
Rechargeable battery is deep
discharged
Base station is not connected to the
mains power supply
Headset is not paired to the base
station
Base station is only connected to the
mains power supply
Headset is not paired to the base
station
Transmission range is exceeded
Microphone rubs on the cheek or
perhaps the beard
Distance between base station and
fixed line phone is so small that
interference occurs
Too many DECT systems within the
radio range
Charging contacts of the headset or the
base station are dirty
Rechargeable battery is defective
Charging contacts of the headset
and the headband do not make good
contact
Overaged rechargeable battery
Base station is not adjusted to the
fixed line phone.
Microphone sensitivity is not correctly
adjusted
You can only use the last headset
paired to the base station (exception:
conference call)
Possible solution
Connect the base station to the mains power
supply (see page 11).
Wait several minutes until the charging process
starts.
Connect the base station to the mains power
supply (see page 11).
Pair your headset to the base station
(see page 30).
Connect the base station to the PC using the
USB cable (see page 14).
Pair your headset to the base station
(see page 30).
Reduce the distance between headset and base
station.
Adjust the radio range (see page 20).
Use the name plate with cheek spacer
Increase the distance between base station and
fixed line phone (see page 14).
Reduce the radio range (see page 20).
Set the base station to narrowband mode
(see page 21).
Clean the charging contacts on the headset and on
the base station (see page 32).
Replace the defective rechargeable battery with a
new one (see page 34).
Check if the headset is properly attached to the
headset holder of the headband
Replace the overaged rechargeable battery with a
new one (see page 34).
Adjust the base station to your fixed line phone
(see page 18).
Adjust the microphone sensitivity to the Phone
mode (see page 18) or the PC mode (see page 19).
Replace your headset into the base station
(see page 30).
If a problem occurs
.
(see page 16).
35