Hot Keys .........................................................................................................................................121
The Side Window Screen.................................................................................................................. 122
Call Handler Mode ..........................................................................................................................122
Buttons Mode..................................................................................................................................122
Screen Colors ................................................................................................................................... 123
Call Handling Features...................................................................................................................... 125
Making Outgoing Calls....................................................................................................................125
Answering Calls ..............................................................................................................................126
Hang Up..........................................................................................................................................127
Holding Calls...................................................................................................................................127
Transferring Calls ...........................................................................................................................127
Call Forwarding...............................................................................................................................128
Status Messages and DND ............................................................................................................129
Call Center Features ......................................................................................................................... 131
Logging In or Out ............................................................................................................................131
Changing Agent Status ...................................................................................................................132
PREFERENCES ............................................................................................................................... 133
Config Settings.................................................................................................................................. 133
General ...........................................................................................................................................134
Dialing Tab......................................................................................................................................138
Docking Tab....................................................................................................................................143
Advanced Tab.................................................................................................................................144
Setting Shortcut Keys .....................................................................................................................147
Skin Editor......................................................................................................................................... 149
Skins Files ......................................................................................................................................150
The Skin Editor ...............................................................................................................................151
Email skins......................................................................................................................................153
Tab Settings ...................................................................................................................................... 154
Add Tab ..........................................................................................................................................154
Update Tab .....................................................................................................................................154
Delete Tab ......................................................................................................................................156
Revert .............................................................................................................................................156
Programmable Buttons ..................................................................................................................... 157
User Programmable Keys ................................................................................................................. 158
To Initialize Key ..............................................................................................................................158
To Swap Keys.................................................................................................................................158
To Copy This Key ...........................................................................................................................159
Change Key ....................................................................................................................................159
IPedge UG
01/13
Chapter 11 - Using Call Manager Features
TOSHIBA
Contents
5