Chapter 10 -Call Manager Basics - Toshiba IP5000 Series User Manual

Call Manager Basics
IPedge UG 01/13
The IPedge Call Manager works with Net Server to provide a powerful "PC-
Phone" to enhance productivity for telephone users.
The Call Manager is designed to run on a PC with Microsoft® Windows XP,
Windows Vista, Windows Server 2003, Windows Server 2008, or Windows 7
operating systems connected to a standard TCP/IP network with the Net
Server. The Net Server must be installed with the proper software license(s)
for Call Manager to operate correctly. Call Manager will operate in Demo
Mode if the appropriate licenses are unavailable. Demo mode lets you use the
software for Demonstration purposes only for a limited period of time.
There are two levels of IPedge Call Manager:
Call Manager Standard version is free to all users of the IPedge system.
•
The license (I-CM-STD1) for Call Manager Standard is included in the
user license bundle at no additional charge.
Call Manager Advanced version provides enhanced functionality,
•
including full Unified Communications (UC). Purchase Call Manager
Advanced license
(I-CM-1) when full UC capabilities are required.
All Call Manager user features are described. They may or may not
Note:
work depending on the license.
Call Manager provides the following major functions:
It allows you to place, answer, handle, view, and manage phone calls
•
using your computer screen, keyboard, and mouse.
Using the VoIP Audio capabilities can provide a complete speech path
•
when using a PC with the proper speech component support.
Rules and actions can be set up to automatically activate when calls
•
arrive even while you are away.
It can easily interface with many popular programs (like Microsoft
•
Outlook, Goldmine, ACT, etc.). This allows you to dial from and "screen-
pop" into these programs or the Internet / Intranet.
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