Buttons; Web Browser - Toshiba IP5000 Series User Manual

Buttons

Web Browser

IPedge UG 01/13
All buttons in the Call Manager are created equal so that any button can be
programmed as any other button. The More Buttons companion application also
be used for ACD functionality. Each Button companion application can be
assigned one of the 8 global banks, which each have 64 buttons. You can have
eight instances of the More Buttons companion applications to ensure that you
have enough buttons in Call Manager. All buttons can be programmed by the
user for the following:
Feature Code
•
Speed Dial
•
System/PBS Commands
•
User Defined Actions
•
ACD keys
•
DSS Extension Key
•
Web Key
•
Run Program
•
For more information, refer to
Call Manager provides an integrated web browser window for access to Internet
or Intranet locations, or direct access to local HTML files. In addition to basic
browsing, you can create custom web applications to extend the functionality of
Call Manager for your business.
For example, your call center could have incoming calls automatically open the
Call Manager browser window to a "Caller Survey" page. The Call Survey page
could display information about the caller and display an answering script the
agent could use to guide the conversation. The web page might also allow the
agent to enter answers from the caller into HTML forms and submit the results to a
company web server.
TOSHIBA
Using Companion Applications
Chapter 13 – Buttons.
IPedge
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