Toshiba IP5000 Series User Manual page 216

IPedge
Using Companion Applications
214
Strata ACD must be operating in Enhanced Mode for ACD Viewer to
Note:
be used.
The ACD actions can be used to Log In / Log Out to/from ACD groups. Going
temporarily unavailable and an ability to end wrap times can be part of the
features available. Additional Call Center features are possible using User
Programmable buttons.
TOSHIBA
IPedge UG 01/13