Polycom SOUNDPOINT IP 550 Quick Reference Manual
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Polycom SOUNDPOINT IP 550 Quick Reference Manual

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BROADCONNECT
POLYCOM
SOUNDPOINT IP 550
Quick Reference Guide

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  • Page 1 BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide...
  • Page 2 SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User Name: Voice Portal Password: Administrator Name: Administrator Phone Number: Administrator E-mail Address: Conferencing Phone Number: Conferencing Access Code: Please reference this information when contacting support: support@broadconnect.ca...

  • Page 3: Table Of Contents

    Contents Introduction Retrieve Your Voicemail This Guide Clear Message Waiting Indicator Account Information Transfer to Voicemail Your Phone Telphone Overview Web Portal Web Portal Welcome Page Telephone Diagram Log In Hard Buttons, Features Set A Change Passwords Hard Buttons, Features Set B Voicemail to Email Scroll Buttons Sequential Ring...

  • Page 4: Introduction

    Thank You for Choosing BroadConnect Your Next Generation Phone Company In this guide you will find information on how to use your Polycom 550 IP Phone and take full advantage of its † next-generation features Please contact your Dedicated Account Manager if you have further questions.

  • Page 5: Account Information

    Your BroadConnect Account Manager is: Name: Number: E-Mail: For service related issues please contact BroadConnect Support at: support@broadconnect.ca 1.877.228.6616 option #3...

  • Page 6: Your Phone

    Your Phone Telephone Overview Polycom offers phones that will satisfy all of your business communication needs. The SoundPoint® IP 550 delivers Voice over IP that seamlessly integrates with BroadConnect applications. The intuitive user interface provides dedicated, one-button access to common telephony features; and the information-rich display delivers content for messaging, call information, directory access, and applications.

  • Page 7: Telephone Diagram

    Polycom 550: Diagram...

  • Page 8: Hard Buttons, Features Set A

    Hard Buttons Feature Buttons, Set A Access stored Contacts and Call Lists Directories This is for future application. Applications While on a call, initiate a conference Conference Transfer While on a call, perform a supervised transfer ‘Number’ or blind transfer ‘Blind’...

  • Page 9: Hard Buttons, Features Set B

    Hard Buttons Feature Buttons, Set B Access: Fetures, Status, Menu Settings, Services Messages Access Voicemail mailboxes Toggle on/off to Do Not Disturb disable/allow incoming calls Speed dial Scroll Keys Select Placed Received √ calls calls Missed calls...

  • Page 10: Calling Tips

    Calling Tips For outside calls, dial the 7 or 10-digit number you are calling. You do not need to dial ‘9’ to place an external call. It is not necessary to dial ‘1’ when placing domestic long distance calls. For extension calling within your company, simply dial the extension number.

  • Page 11: Using Your Phone

    Using Your Phone To Place a Call: Lift the handset and dial the number OR Dial the number and press the ‘Dial’ softkey OR Press the ‘New Call’ softkey and dial the number To Answer a Call: Lift the handset Press the Headset button Press the Speaker button Press the ‘Answer’...

  • Page 12: Put A Caller On Hold

    To Put a Caller on Hold: STEP 1 ‘Hold’ Hold Press the softkey or the hard button STEP 2 ‘Resume’ To pick up the call, press the softkey or the Hold hard button To Transfer a Call: STEP 1 ‘Trnsfr’ While on a call press the softkey STEP 2...

  • Page 13: Park A Call

    To Park a Call: STEP 1 Place the call on hold STEP 2 ‘New Call’ Press the softkey. STEP 3 Press STEP 4 Enter the extension where you want to park the call or press # to park it at your own extension, then hang up STEP 5 To pick up a parked call, press STEP 6...

  • Page 14: Voicemail

    Voicemail To Connect to the Voicemail System: From your BroadConnect Handset STEP 1 Press the Messages hard button STEP 2 Enter your passcode and press From someone else’s BroadConnect Handset STEP 1 Dial STEP 2 Dial STEP 3 Enter your passcode and press From any phone STEP 1 Dial the voicemail portal...

  • Page 15: Set Up Your Voicemail

    To Set Up your Voicemail: STEP 1 Connect to the voicemail system STEP 2 Enter your default password (your extension number) followed by the # key STEP 3 Enter a new passcode † at the prompt and press # STEP 4 Re-enter your passcode at the prompt and press # STEP 5 Record your name at the prompt and press #...

  • Page 16: Retrieve Your Voicemail

    To Retrieve your Voicmail: STEP 1 Connect to the Voicemail system: STEP 2 Enter your passcode, followed by the # key STEP 3 Once you access the system, choose from the following menu options: Access your voice mailbox Once you access the system, choose from the following Change your CommPilot menu options:...
  • Page 17 While playing messages, After choosing option you can choose from the (play/repeat message), you will following options: be able to choose from the follwing commands: Save Message Rewind 3 seconds Play/Repeat message skip envelope information Pause (restart?) Return to previous message Fast forward 3 seconds Play message envelope Skip to beginning of...

  • Page 18: Clear Message Waiting Indicator

    To Clear your Message Waiting Indicator (MWI): STEP 1 Dial STEP 2 Press the ‘Dial’ softkey To Transfer a Call Directly to Voicemail While on a Call: STEP 1 Press the ‘More’ softkey STEP 2 Press the ‘SendVM’ softkey STEP 3 Enter the extension number STEP 4 Press the...

  • Page 19: Web Portal

    Web Portal Web Portal Welcome Page Help Home Innovation calling. Welcome User [Logout] Options: Profile Profile Incoming Calls Basic Advanced Outgoing Calls Profile Call Policies Call Control Display and configure profile information Configure user Call Policies Messaging such as your name, department and Utilities address.

  • Page 20: Log In

    To Log In: STEP 1 Open your web browser and navigate to http://mypbx.broadconnect.ca STEP 2 Enter your username (your 10-digit phone number). STEP 3 Enter your password. To Change Passwords: STEP 1 Select ‘Passwords’ from the ‘Profile’ menu in the Voice Portal STEP 2 Type in your current password...

  • Page 21: Voicemail To Email

    Voicemail to E-mail STEP 1 Open the Messaging menu in the Web Portal STEP 2 Click Voice Managment STEP 3 Check “E-mail a carbon copy of the message to” and enter your E-mail address in the corresponding text box STEP 4 Apply Click then...

  • Page 22: Simultaneous Ring

    Simultaneous Ring Set up a number of devices to ring at the same time STEP 1 Open the Incoming Calls menu of the Web Portal STEP 2 Click Simultaneous Ring STEP 3 Click the On button STEP 4 Enter each phone number and click Add for each device that should ring simultaneously STEP 5 Click...

  • Page 23: Call Control

    Call Control Call Control, enables you to place, receive and manage your calls through a web interface. To access Call Control click Call Control in the Web Portal menu ® Microsoft Outlook Integration View and click-to-dial contacts from your Outlook STEP 1 Open the Call Control menu in the Web Portal STEP 2...

  • Page 24: Remote Office

    Remote Office Allows you to use any phone as a business phone. When active, calls that you make from your remote phone appear on Caller ID as originating from your business phone. Additionally, airtime and long distance use will be billed to your business. Incoming calls to your business phone will ring your remote phone.

  • Page 25: Audio Conferencing

    Audio Conferencing Schedule a Conference: STEP 1 Determine the participants and tell them the date and time STEP 2 Provide them with the dial-in phone number STEP 3 Provide them with the 7-digit access code Start an Audio Conference: STEP 1 Dial the conference dial-in phone number STEP 2 Enter 7-digit access code and your chairperson passcode...

  • Page 26: Chair Commands

    Chair Commands Conference Chairperson commands available from your phone DESCRIPTION INSTRUCTIONS Dial out to a participant To call out to participants press *1, and follow the prompts Record Conference Toggle conference recording by pressing *2 Lock Conference Prevents additional participants from joining.
  • Page 27 Chair Commands continued DESCRIPTION INSTRUCTIONS Conference Continuation To let the meeting continue without you, press *8 anytime before you hang up Roll Call (if activated) Hear the names of all participants in your conference Count Participants Get a count of the number of participants Ask for Operator Get help from an operator who...

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