Polycom SoundPoint IP 550 User Manual
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Polycom SoundPoint IP 550 User Manual

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See also: Administrator's Manual , User Manual
User Guide for the
®
®
Polycom
SoundPoint IP
550 Phone
SIP 3.1
August, 2008 Edition
1725-12500-001 Rev. D
SIP 3.1

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Summary of Contents for Polycom SoundPoint IP 550

  • Page 1 User Guide for the ® ® Polycom SoundPoint IP 550 Phone SIP 3.1 August, 2008 Edition 1725-12500-001 Rev. D SIP 3.1...
  • Page 2 Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™...

  • Page 3: About This Guide

    This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone. As well, be sure to read the Parts List use the SoundPoint IP 550 phone.
  • Page 4 User Guide SoundPoint IP 550 Phone...

  • Page 5: Table Of Contents

    Contents About This Guide ....... . . iii 1 Getting Started with Your SoundPoint Phone .
  • Page 6 User Guide SoundPoint IP 550 Phone Managing Incoming Calls ........2–19 System Customizations .
  • Page 7 Restarting Your Phone ......... . 4–8 5 Troubleshooting Your SoundPoint Power and Startup .
  • Page 8 User Guide SoundPoint IP 550 Phone viii...

  • Page 9: Getting Started With Your Soundpoint ® Ip 550 Desktop Phone

    SoundPoint This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 desktop phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 550 Phone Parts List The following components are included in your SoundPoint IP 550 package: • • • 1 - 2 Polycom SoundPoint IP 550 phone Directories Applications Conference Transfer Redial Hold handset and handset cord...

  • Page 11: Assembling Your Soundpoint ® Ip 550 Desktop Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint This section describes how to assemble your SoundPoint IP 550 phone: • • •...
  • Page 12 User Guide SoundPoint IP 550 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone 2. Connect the DC plug on the power adapter to the DC 24V jack marked on 3.

  • Page 13: Connecting The Handset And Optional Headset

    To connect the PoE: • Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the 2. Connect the headset (optional) to the headset jack on the back of the Getting Started with Your SoundPoint Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

  • Page 14: Attaching The Base

    For information on supported headsets, go to enter “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • • To attach the base as a desk mount: 1.
  • Page 15 ® Getting Started with Your SoundPoint IP 550 Desktop Phone 3. Snap them together to lock the base to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2.

  • Page 16: Registering Your Soundpoint ® Ip 550 Desktop Phone

    User Guide SoundPoint IP 550 Phone 3. With mounting tab of the base unit facing up, fasten the base unit to the The wall mount is not included in SoundPoint IP 550 package. Contact your system Note administrator if you require one.

  • Page 17: Features Of Your Soundpoint ® Ip 550 Desktop Phone

    Features of Your SoundPoint The features of your SoundPoint IP 550 phone are: Getting Started with Your SoundPoint ® IP 550 Desktop Phone Item Description Message Waiting Alert for voice and text (instant) Indicator messages. Arrow Keys Scroll through displayed information.
  • Page 18 User Guide SoundPoint IP 550 Phone 1 - 10 Item Description Feature Keys Access important features using these keys. Access to local directories and call lists. Access to special applications (contact system administrator). Allows connection with multiple other parties for a conference.
  • Page 19 Getting Started with Your SoundPoint Item Speaker Soft Keys Graphic Display Line/Speed Dial Key Line Indicators Hookswitch ® IP 550 Desktop Phone Description For ringer and hands-free audio output. These keys are automatically labeled to identify their context-sensitive functions. Shows information about calls, messages, soft keys, time, date, and other relevant data.
  • Page 20 User Guide SoundPoint IP 550 Phone Icons associated with the line keys appear on the graphic display and represent: Icon 1 - 12 Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice...

  • Page 21: Before You Use Your Soundpoint

    Before You Use Your SoundPoint The background and key colors that appear on your SoundPoint IP 550 phone may Note differ from the screenshots that appear in this user guide. Using the Navigation Keys To help you navigate menus and enter data, use these tips: •...
  • Page 22 User Guide SoundPoint IP 550 Phone 1 - 14...

  • Page 23: Customizing Your Soundpoint

    Customizing Your SoundPoint 550 Desktop Phone You can customize your SoundPoint IP 550 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 24: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 550 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 25: Changing The Display Contrast

    4. Using 5. Press the Select soft key to confirm your choice. 6. Press Changing the Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display Note You can also use the volume keys to increase or decrease the diplay contrast.

  • Page 26: Changing The Backlight Intensity

    User Guide SoundPoint IP 550 Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three components: • • • You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.
  • Page 27 3. Select Backlight On Intensity. 4. Use to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Use to select high, medium, low, or off, and then press the Select soft key.

  • Page 28: Enabling The Headset Memory Mode

    User Guide SoundPoint IP 550 Phone 10. Press Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press 2. Select Settings > Basic > Preferences > Headset... > Headset Memory...

  • Page 29: Selecting The Correct Headset For Electronic Hookswitch

    Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator.

  • Page 30: Changing The Language

    5. Press the Select soft key to change to the selected ring type. 6. Press If you configure your SoundPoint IP 550 phone with a silent ring, press the flashing Note Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.

  • Page 31: Chaning The Graphic Display Background

    4. Press the Select soft key. 5. Press Chaning the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.

  • Page 32: Muting The Microphone

    User Guide SoundPoint IP 550 Phone Muting the Microphone During a call, press microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

  • Page 33: Managing Contacts

    • • Press Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. You can use these shortcuts while placing calls or performing transferring and conferencing functions.

  • Page 34: Adding Contacts

    User Guide SoundPoint IP 550 Phone Adding Contacts You can add contacts to your contact directory: • • • Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press 2. Select Contact Directory. 3. Press the More soft key.
  • Page 35 7. (Optional.) Change the Speed Dial Index. It is automatically assigned to the next available index value. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index invalid”...
  • Page 36 User Guide SoundPoint IP 550 Phone 2. Use 3. Press the More soft key, and then the Save soft key to save the contact in 4. Press You may want to go to the local contact directory to check if the contact was saved Note correctly, and to add any missing fields.

  • Page 37: Editing Contacts

    4. Press the View soft key. 5. Press the Save soft key to save the contact in the local contact directory. 6. Press Editing Contacts To edit a contact in the local directory: 1. Press 2. Select Contact Directory. 3. Use 4.

  • Page 38: Deleting Contacts

    User Guide SoundPoint IP 550 Phone 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press You can quickly edit a contact associated with a speed dial key by pressing and Note holding the contact’s speed dial key, and then complete steps 5 to 7.

  • Page 39: Searching For Contacts

    3. Search for the contact. 4. Press the View soft key. 5. Press the Dial soft key. Searching for Contacts To search for a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4.
  • Page 40 User Guide SoundPoint IP 550 Phone To search for a contact in the corporate directory: 1. Press 2. Select Corporate Directory. Note When you first access the corporate directory, the message “Directory update in progress” appears momentarily. Then the corporate directory entries appear. If no corporate directory entries appear, review your search criteria.

  • Page 41: Managing Incoming Calls

    Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type.

  • Page 42: Rejecting Calls

    User Guide SoundPoint IP 550 Phone Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: 1.

  • Page 43: System Customizations

    8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press System Customizations The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 550 phone can support up to 8 lines.

  • Page 44: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 550 Phone • • Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys.

  • Page 45: Supporting Shared Lines

    Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. Shared lines are an optional feature and may not be supported on your particular Note system. For more information, contact your system administrator. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared.
  • Page 46 User Guide SoundPoint IP 550 Phone 2 - 24...

  • Page 47: Using The Basic Features Of Your Soundpoint ® Ip 550 Desktop Phone

    Using the Basic Features of Your SoundPoint Your SoundPoint IP 550 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 48: Placing Calls

    Phone If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 550 phone: • • • You can also dial the number first, and then choose the method you will use to speak to the other party.
  • Page 49 To place a call using the handset: Do the following steps in any order: >> — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status >...

  • Page 50: Answering Calls

    User Guide SoundPoint IP 550 Phone To place a call using the headset: >> To permanently enable your headset, refer to Note on page 2-6. Answering Calls When you are not in another call, you can answer a call in three ways: •...
  • Page 51 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Multiple Call Appearances call. You can ignore incoming calls by pressing the Reject soft key (for private lines) or Note the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again.
  • Page 52 User Guide SoundPoint IP 550 Phone To answer a call using the headset: >> Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: •...

  • Page 53: Ending Calls

    To answer an incoming call on a line configured for multiple Line Keys: >> Incoming calls may be forwarded by pressing the Forward soft key. For more Note information, refer to To answer an incoming call on a shared line: 1.

  • Page 54: Redialing Numbers

    User Guide SoundPoint IP 550 Phone Redialing Numbers To redial the last call placed from your phone: >> To redial a previously placed call, refer to Placing Calls on Hold During a call, press the line key label. Press line icon appears as the line indicator.

  • Page 55: Hosting Conference Calls

    Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

  • Page 56: Setting Up Conference Calls

    User Guide SoundPoint IP 550 Phone • • Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to 3-2, 2.
  • Page 57 4. When the second party answers, press key again to join all parties in the conference. If configured for single key-press conferences, you do not need to press the Note Confrnc soft key again. 5. Press conference. The first and second party are put on hold. If configured for single key-press conferences, all conference participants hear the Note dial tone and ringback when the conference host places a call to a new party.

  • Page 58: Managing Conference Calls

    User Guide SoundPoint IP 550 Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key.
  • Page 59 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference.

  • Page 60: Adding Parties To Conference Calls

    User Guide SoundPoint IP 550 Phone Adding Parties to Conference Calls To add a party to a conference call using the Join soft key: You are currently hosting a conference call between a number of parties. 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key.
  • Page 61 To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.

  • Page 62: Joining Conferences

    User Guide SoundPoint IP 550 Phone Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. 1. From the idle display, press the Join soft key.
  • Page 63 Using the Basic Features of Your SoundPoint • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. — Refer to Performing a Consulative Transfer •...
  • Page 64 User Guide SoundPoint IP 550 Phone 3. As soon as you hear the ring-back sound or after the party answers (and Performing a Blind Transfer To perform a blind transfer: 1. During a call, press 2. Press the Blind soft key.

  • Page 65: Forwarding Calls

    Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to your phone rings (refer to All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.
  • Page 66 User Guide SoundPoint IP 550 Phone Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to 5. Select the Enable soft key to confirm call forwarding.

  • Page 67: Enabling Do Not Disturb

    To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line 3. Using 4. Press the Disable soft key. The idle display returns and the regular icon appears as the line indicator. Dynamic Forwarding To forward an incoming call to another party: 1.

  • Page 68: Assigning Speed Dial Keys

    User Guide SoundPoint IP 550 Phone To enable Do Not Disturb: >> To disable Do Not Disturb: >> Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using contact your system administrator.
  • Page 69 In the figure below, the phone has one line key, and three available speed dial keys (assigned to Byron, Lauren, and Andrew). To dial Byron, Lauren, or Andrew, press the associated line key. Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle display.
  • Page 70 User Guide SoundPoint IP 550 Phone 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press To assign a new speed dial key: 1. Press and hold an unassigned 2. Press the More soft key, and then press the Add soft key.

  • Page 71: Using Voice Mail

    Using Voice Mail Voice mail is an optional feature configured on the call server and may not be Note supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press.
  • Page 72 User Guide SoundPoint IP 550 Phone 3 - 26...

  • Page 73: Using The Advanced Features Of Your Soundpoint

    Using the Advanced Features of Your SoundPoint This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 desktop phone. This chapter contains instructions on: • • • • To customize your phone, refer to Desktop Phone Using the Basic Features of Your SoundPoint 3-1.
  • Page 74 User Guide SoundPoint IP 550 Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 75: Using Text Messaging

    Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key.
  • Page 76 User Guide SoundPoint IP 550 Phone To send a text message: 1. Do one of the following: Screen options may vary with your application. Voice Mail may be accessible with a Note single key press. Contact your system administrator about this option.

  • Page 77: Using Buddy Lists

    Your phone can be “watched” by up to eight other phones. If your SoundPoint IP 550 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 78: Managing Buddies

    User Guide SoundPoint IP 550 Phone Managing Buddies The instructions in this section do not apply if your call server is Microsoft Live Note Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server To add or delete a contact from your buddy list: 1.

  • Page 79: Integrating With Microsoft Live Communications Server 2005

    8. Press Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences. Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger.

  • Page 80: Restarting Your Phone

    User Guide SoundPoint IP 550 Phone 6. For Access, use 7. Press For more information on contacting buddies, refer to or the Microsoft Office Communicator and Windows Messenger documentation. Restarting Your Phone Periodically, you may need to restart your phone so your phone can accept a new configuration.

  • Page 81: Troubleshooting Your Soundpoint ® Ip 550 Desktop Phone

    SoundPoint This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 550 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

  • Page 82: Power And Startup

    User Guide SoundPoint IP 550 Phone Power and Startup Symptom There are power issues. 5 - 2 Problem The SoundPoint IP 550 phone has no power. Corrective Action Do one of the following: • Verify that no lights appear on the phone when it is powered up.

  • Page 83: Controls

    Controls Symptom The dial pad does not work. Troubleshooting Your SoundPoint Problem The dial pad on the SoundPoint IP 550 phone does not respond. ® IP 550 Desktop Phone Corrective Action Do one of the following: • Check for a response from other feature keys or from the dial pad.

  • Page 84: Access To Screens And Systems

    User Guide SoundPoint IP 550 Phone Access to Screens and Systems Symptom There is no response when you press a feature key. The screen shows “Network Link is Down”. 5 - 4 Problem The SoundPoint IP 550 phone is not in an active state.

  • Page 85: Calling

    Calling Symptom There is no dial tone. Troubleshooting Your SoundPoint Problem Power is not correctly applied to the SoundPoint IP 550 phone. Dial tone is not present on one of the audio modes. ® IP 550 Desktop Phone Corrective Action Do one of the following: •...
  • Page 86 User Guide SoundPoint IP 550 Phone Symptom The phone does not ring. “Service Unavailable” appears on the screen. 5 - 6 Problem Ring setting or volume is low. Outbound or inbound calling is unsuccessful. You turned off the ringer. The user pressed the New Call...

  • Page 87: Displays

    Check that the screen changes in response. Do one of the following: • Move the SoundPoint IP 550 SIP phone away from the lights. • Replace the lights. 5 - 7...

  • Page 88: Audio

    User Guide SoundPoint IP 550 Phone Audio Symptom There is no audio on the headset. Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present),...

  • Page 89: Regulatory Notices

    Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 90 User Guide SoundPoint IP 550 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 91 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 92 CE and VCCI Mark This SoundPoint IP 550 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 93 Index Symbols # key, page down shortcut 1–13 * key, page up shortcut 1–13 AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–22 backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 call lists missed calls 2–10...
  • Page 94 User Guide SoundPoint IP 550 Phone instant messaging 4–3 language support 2–8 left arrow key, Received Calls shortcut 2–11 managing buddies 4–6 Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–10 multiple call appearances 4–1 multiple calls, hold 3–9 multiple keys per line 2–22...
  • Page 95 text messaging 4–3 time and date 2–2 transferring calls 3–16 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 diagnostics 5–8 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 up arrow key, Speed Dial Index shortcut 3–22 using SIP URL for calling 3–3 voice mail 3–24 volume 2–10...

  • Page 96: Index

    User Guide SoundPoint IP 550 Phone Index – 4...

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