NComputing L130 User Manual page 47

Connection was closed Message
"Connection was closed but your data is not lost and application is still running on the server. Please
connect to the terminal server later."
This message appears when the connection stops due to abnormalities occurring on the host PC or
network equipment.
•
Check the Host PC or the network equipment when this message appears and restart the Host
PC and access device. Unless the Host PC is rebooted, existing data in the Host PC may be used
as is.
• Check to see if the host PC is overloaded or experiencing stability issues.
•
Check to see if the network traffic is overloaded.
There is a feature in the vSpace Server software that keeps disconnected sessions running and available.
If the user reconnects while a disconnected session for that username is present, the software will
connect the disconnected session to the new session. The user will see the desktop as it was when the
disconnection occurred.
The administrator can configure the software to keep disconnected sessions running and available
indefinitely or to close them automatically after being disconnected for a specified period of time. The
setting is in the administrative console's system settings and is called, "Clean up disconnected sessions
not in use."
TS ERROR – Stations Limit Exceeded!
When an access device attempts to connect to the host PC and the number of allowed connections is
exceeded, this message appears.
•
Check how many access devices are connected to the host PC.
•
Check what operating system is installed on the host PC.
Page 47 of 95
NComputing L-Series User Manual rev.05.07.12