Pontiac Montana SV6 2008 Owner's Manual page 428

STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle
service claims. The program provides for the review of
the facts involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter. The
program is designed so that the entire dispute settlement
process, from the time you file your complaint to the final
decision, should be completed in approximately 70 days.
We believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
7-4
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively, you can call the
General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your Vehicle
Identification Number (VIN).