Polycom SoundStation Duo User Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. Conference Phone
  5. SoundStation
  6. User manual

Polycom SoundStation Duo User Manual

Hide thumbs Also See for SoundStation Duo:
Table of Contents

Advertisement

Quick Links

See also: User Manual and Installation Instructions , Quick User Manual
®
User Guide for the Polycom
™
SoundStation Duo
Conference
Phone
UC Software 4.0.0 Rev E
October, 2011
1725-19066-001 Rev A
|
|

Advertisement

Table of Contents
loading

Related Manuals for Polycom SoundStation Duo

Summary of Contents for Polycom SoundStation Duo

  • Page 1 ® User Guide for the Polycom ™ SoundStation Duo Conference Phone UC Software 4.0.0 Rev E October, 2011 1725-19066-001 Rev A...
  • Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Answering When Your Phone is Idle ......25 Answering When You Have an Active or Held Call ... 25 Polycom, Inc.
  • Page 4 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Calling ........... . . 26 Calling by Entering a Phone Number .
  • Page 5 Rejecting Calls While Your Phone Rings ......64 Forwarding Calls While Your Phone Rings ..... . 65 Polycom, Inc.
  • Page 6 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone During Calls ........... . 65 Holding and Resuming Calls .
  • Page 7 Safety Notices ....... . . 115 Appendix: Menu Structure ......123 ® End-User License Agreement for Polycom Software Polycom, Inc.
  • Page 8 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone viii Polycom, Inc.

  • Page 9: Introduction

    How To Use this Guide Since the SoundStation Duo can operate in two different modes, this guide contains separate chapters for operating your phone in Public Switched Telephone Network (PSTN) mode and Session Initiation Protocol (SIP) mode.

  • Page 10: Conventions Used In This Guide

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Before you read this guide, it is important to understand that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be available or may operate differently on your phone.
  • Page 11 To cycle back through the options, press repeatedly. To choose an option, press repeatedly until the option displays. • Enable/Disable To enable or disable a setting, scroll to the setting, and then toggle the Right Arrow key, , to alternate between Enabled or Disabled. Polycom, Inc.

  • Page 12: Related Documents

    ™ User Guide for the Polycom SoundStation Duo Conference Phone Related Documents For additional information about the SoundStation Duo phone, see the following documents: • User documents: — Polycom SoundStation Duo Quick User Guide This two-page document is a quick reference on how to use the phone’s most basic features.

  • Page 13: Getting Started

    Getting Started Introducing Your Phone The SoundStation Duo conference phone is a dual-mode conference phone that can operate in one of the following standard telephony modes: • PSTN mode—In this mode, the phone is connected to a standard (analog) phone jack so calls can be made using the Public Switched Telephone Network (PSTN).

  • Page 14: Configuring Your Phone For Sip Mode

    For detailed information on how to register your phone after it’s set up, see Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones.

  • Page 15: About Your Phone

    About Your Phone This section describes the phone’s features, the icons that display on the screen, and how to navigate menus and enter data. It also provides a link to helpful tips to use when you’re in a conference call. Polycom, Inc.

  • Page 16: Your Phone's Hardware

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Your Phone’s Hardware Speaker Indicator Light Microphone Indicator Light Indicator Microphone Light Microphone 2.5 mm jack to connect mobile phone or computer audio Security slot to connect a laptop cable lock...
  • Page 17 You can use any laptop cable lock that fits into the slot. External Microphone Jacks Connectors on the back of your phone that allow you to attach two external microphones. The microphones are available with the optional External Microphone Kit. Polycom, Inc.

  • Page 18: Locating Functions On The Keypad

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Locating Functions on the Keypad You use the keypad on the phone to access features, handle calls, adjust the volume, navigate screens, enter data, and select options. Keys to access soft keys...
  • Page 19 @. Or, press once to ‘Page Down’ when lists display on more than one screen. • Menu Key Access phone features, settings, and configuration information. • Exit the current screen and return to the idle screen. Select Key Select and enable/disable menu items. Polycom, Inc.
  • Page 20 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Press the key to do this ... Arrow/Scroll Navigate menus and lists, view call and speed dial lists, and enable and disable phone Keys settings. Press the Up Arrow key/Scroll key to: •...

  • Page 21: What Displays On The Screen

    Your phone number. (if enabled) Notifications Indicate that you have messages, missed calls, or have enabled a certain feature, such as call forwarding or Do Not Disturb. Notifications scroll one after another, together with the date and time. Polycom, Inc.
  • Page 22 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone SIP Screen Item Description Position indicator An arrow to indicate your position in a list: —You are at the top of the list. You can only scroll down. —You can scroll up or down.
  • Page 23 The functions you can access by pressing the key on the keypad directly below the function. Soft keys update depending on the screen that displays. For example, for the screen shown next, to save information, press the key directly below the Save soft key. Polycom, Inc.

  • Page 24: Pstn Mode

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone PSTN Mode The following items display on your phone screen when it operates in PSTN mode. PSTN Screen Item Description Status bar The top-most line on the screen that can display the following: call and line information, name of the screen you’re viewing, scrolling notifications, the date and time, and...
  • Page 25 When your phone is idle, the date and time may display in the center of the screen, or, if you are in a call, in the status bar. Note: Your phone may not display the date and time. For information about displaying the date and time, see Changing the Time and Date Display on page 50. Polycom, Inc.
  • Page 26 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone PSTN Screen Item Description Information about the person you’re talking with. If you called someone, To: displays. If Call information someone calls you, From: displays. If you’re in a conference call, Active:Conference displays.

  • Page 27: Phone Status Indicators

    (SIP mode only). • Solid green A dial-tone is available, dialing is in progress, or a call is active. • Flashing green The party you’re talking with has placed the call on hold. • Fast-flashing green Your phone’s ringing. Polycom, Inc.

  • Page 28: Line And Call Icon

    PSTN mode. Icon Line or Call State Description Active call that A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone uses Polycom ® screen. For example: HD Voice™...

  • Page 29: Navigating Menus, Calls, And Information

    Note If you want to... Then do this... Enter the main menu Press Exit the main menu and return Press to the idle screen Return to the previous menu or the Back soft key. Press Polycom, Inc.
  • Page 30 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone If you want to... Then do this... Scroll (move up or down) Press one of the Scroll keys: (to scroll up) through lists that display on (to scroll down).

  • Page 31: Entering Data And Enabling Items

    Then, press the dial pad key with the number or letter you want one or more times quickly. Note: The phone may automatically choose numerical, uppercase, or lowercase mode for you, depending on the function you’re performing. Polycom, Inc.
  • Page 32 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone If you want to... Then do this... • Enter special characters Press one or more times quickly. • To enter other special characters, press one or more times quickly (when in uppercase or lowercase mode).

  • Page 33: Using The Web Configuration Utility

    IP address of your phone, and the Password login credentials of the phone user. For detailed information on accessing, navigating, and using the Utility, see the Polycom Web Configuration Utility User Guide, available from the SoundStation Duo Support Web page.
  • Page 34 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Polycom, Inc.

  • Page 35: Using Your Conference Phone In Pstn Mode

    • Controlling What is Heard on page 48 • Controlling What You See on page 50 • Updating Your Phone’s Configuration on page 53 • Restarting Your Phone on page 54 • Troubleshooting Phone Issues on page 54 Polycom, Inc.

  • Page 36: Calling And Answering

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Calling and Answering Your phone can handle one active call or conference call at any one time. If call waiting is enabled, your phone can handle two separate calls at one time: one active call and one held call.

  • Page 37: Answering When Your Phone Is Idle

    A special task includes placing an active call on hold so another call can be placed, or connecting three parties in a conference. When you activate a hook flash, ‘Flash’ displays on the screen for about one second, as shown next. Polycom, Inc.

  • Page 38: Calling

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone You won’t hear a call waiting beep if you have a held call. After you resume the held call, you’ll hear the beep, and can answer the call. To answer a call when you’re in a call: >>...

  • Page 39: Calling From A Call List

    To locate a contact’s speed dial number, search for the contact in the Contact Note Directory, and then scroll to the contact’s Speed Dial Index field. To search for a contact, see Searching the Contact Directory on page 34. Polycom, Inc.

  • Page 40: Calling By Redialing

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To call using speed dial: From the idle screen, press . If you have held calls, press the New Call soft key, and then press From the Speed Dial Info screen, do one of the following: —...

  • Page 41: During Calls

    >> While a call is on hold, press the Resume soft key. To resume a held call when you’re in a call: >> Press or the Cnfrnc soft key to activate a hook flash. The held call becomes the active call, and the call you were in is held. Polycom, Inc.

  • Page 42: Hosting Conference Calls

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Hosting Conference Calls The number of parties you can add to a conference call depends on how your phone system is set up. Check with your system administrator for the exact number.

  • Page 43: Holding And Resuming Conferences

    When you end a conference, you end your connection to the other conference participants. By default, the other parties remain connected. To end a conference: >> From the Active:Conference screen, press the End Call soft key. By default, the conference ends and the other conference participants remain connected. Polycom, Inc.

  • Page 44: Working With Call Lists

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Working with Call Lists Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. If you miss a call, a message indicating the number of missed calls you have displays in the status bar, as shown next.

  • Page 45: Clearing Call List Entries

    To edit a call list entry: Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. From the call list, scroll to the entry you want to edit, and then press the Edit soft key. Polycom, Inc.

  • Page 46: Working With The Contact Directory

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Working with the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your system administrator for the exact number. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts.
  • Page 47 — (Optional.) In the Label field, enter a label for the contact. You can enter a maximum of 32 characters. A label can be anything that uniquely identifies the contact, such as the contact’s job title or department. For example, the label could be ‘Manager’ or ‘Sales.’ Polycom, Inc.
  • Page 48 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone If you specify a label, the label will precede the contact’s name in the Contact Directory and on the Speed Dial Info screen, as shown next. — (Optional.) In the Ring Type field, select the ring type you want to use for the contact.

  • Page 49: Updating Contact Directory Entries

    Working with a Corporate Directory Your phone may be set up to interface with a corporate directory. Any SoundStation Duo phone that operates in PSTN mode—and is connected to the network—can interface with a corporate directory. For information on using a corporate directory, see...

  • Page 50: Connecting Mobile Phone And Computer Audio

    Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site. If you want to connect a mobile phone to the SoundStation Duo, be aware of the following: • The optional Mobile Phone Cable connects to the headset connector on your mobile phone.

  • Page 51: Listening To Mobile Phone Or Computer Audio

    Many computer calling applications automatically adjust the sound settings on your computer when you launch the application. If the volume from the SoundStation Duo is too high or too low, you may need to adjust your computer’s volume settings. Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle, ‘From: PC-Mobile audio’...

  • Page 52: Listening To Mobile Phone Or Computer Audio When Your Conference Phone Has An Active Call

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobile audio’ displays in the status bar, as shown next.

  • Page 53: Ending Mobile Phone Or Computer Audio Calls

    — If you have an active call and an incoming or held mobile phone or computer audio source, scroll to PC-Mobile audio, and then press the Join soft key. A conference call is created between you, the mobile phone or computer audio source, and another party. Polycom, Inc.

  • Page 54: Locking And Unlocking The Phone

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Locking and Unlocking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, and call records).

  • Page 55: Locking And Unlocking Your Phone

    911), and up to five authorized numbers that an administrator can set up. You cannot call any other numbers from a locked phone. If you set up your phone so you can answer incoming calls when your phone is locked, you can answer calls by entering your user password. Polycom, Inc.

  • Page 56: Logging In To Phones

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To call an authorized number from a locked phone: >> Do one of the following: — Press the New Call soft key. From the Place an Authorized Call screen, select the number you want to call, and then press the Dial soft key.

  • Page 57: Logging In And Out Of A Phone

    If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: — Press the Log in soft key. — Press , and then select Features > User Login > Log in. Polycom, Inc.
  • Page 58 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone The User Login screen displays, as shown next. Enter your user ID and password, and then press the Log in soft key. If you don’t know what your user ID and password are, ask your system administrator.

  • Page 59: Placing Calls From Phones That Are In The Logged Out State

    You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself.

  • Page 60: Controlling What Is Heard

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone The Change User Login Password screen displays, as shown next. Enter your old password, enter a new password and confirm it, and then press the Enter soft key. Your password is changed. The next time you log in to a phone, you’ll need to enter this password.

  • Page 61: Setting Unique Ring Tones For Contacts

    To mute or unmute the microphones: >> During a call, press To mute or unmute the microphones if you use external microphones: >> Press on the phone or the Mute button on the top of the external microphones. Polycom, Inc.

  • Page 62: Controlling What You See

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Controlling What You See You can change the phone screen appearance by doing the following: • Changing the Display Language on page 50. • Changing the Time and Date Display on page 50 •...

  • Page 63: Changing The Time And Date Order

    , and then select Settings > Basic > Preferences > Time and Date > Disable. To turn the time and date display back on: >> Press , and then select Settings > Basic > Preferences > Time and Date > Enable. Polycom, Inc.

  • Page 64: Changing The Screen Contrast

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: Press , and then select Settings > Basic > Contrast.

  • Page 65: Updating Your Phone's Configuration

    If you still want to update the configuration, press the Yes soft key. The configuration is updated. Your phone may restart, depending on the configuration parameters that have changed. If the phone doesn’t restart, press to return to the idle screen. Polycom, Inc.

  • Page 66: Restarting Your Phone

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.

  • Page 67: Using Your Conference Phone In Sip Mode

    • Controlling What is Heard on page 108 • Controlling What You See on page 110 • Updating Your Phone’s Configuration on page 113 • Restarting Your Phone on page 114 • Troubleshooting Phone Issues on page 114 Polycom, Inc.

  • Page 68: Calling And Answering

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Calling and Answering During a call, the phone displays the name and number of the party you’re talking with, the duration of the call, and the Line and Call icon to indicate call status (as shown next).
  • Page 69 Total number of How recent the displayed call is (1= most recent) calls on phone Call counter For information on how to handle multiple calls, see Answering Calls page 58, Calling on page 60, and Ending Calls on page 63. Polycom, Inc.

  • Page 70: Answering Calls

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Answering Calls You can answer a call when your phone is idle, when you have held calls, or if you’re currently in a call. This section explains: • Answering When Your Phone is Idle on page 58 •...

  • Page 71: Answering When You're In An Active Call

    Answer soft key. If your phone has a silent ring (see Changing the Ring Tone on page 108), you have to press the Answer soft key to answer the call. The call you were in is automatically held. Polycom, Inc.

  • Page 72: Answering On Shared Lines

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Answering on Shared Lines You answer a call on a shared line the same way you answer a call on a private line. To answer a call, press or the Answer soft key. If your phone has multiple calls, you have to scroll to the call first.

  • Page 73: Calling By Entering An Ip Address Or Url

    For information on how to enter an IP address or URL, see Entering Data and Enabling Items on page 19. Press the Send soft key. Calling from a Call List You can choose a record in a missed, placed, or received call list and dial the associated party. Polycom, Inc.

  • Page 74: Calling From A Directory

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To call from a call list: From the idle screen, use one of the arrow keys to access a call list. If you have held calls, press the New Call soft key first.

  • Page 75: Calling By Redialing

    End Call soft key. If you have multiple calls, scroll to the active call first, and then end it. To end a held call: >> Press the Resume soft key, and then press . If you have multiple calls, scroll to the held call first, and then end it. Polycom, Inc.

  • Page 76: While Your Phone Rings

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone While Your Phone Rings While your phone rings, you can: • Ignore the call by stopping your phone from ringing. • Reject the call by terminating it without answering it.

  • Page 77: Forwarding Calls While Your Phone Rings

    Answering When You’re in an Active Call on page 59). • Place the call on hold. • Transfer the call to another party. • Set up a conference call between yourself, the party you’re talking to, and another party. Polycom, Inc.

  • Page 78: Holding And Resuming Calls

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Holding and Resuming Calls You can place up to eight calls on hold at any given time. When a call is on hold, the indictor lights flash red. When you have more than one call, a counter displays at the top-right of the screen (as shown next) indicating the total number of calls you have, and which call is currently being displayed.

  • Page 79: Hosting Conference Calls

    Etiquette. Setting Up Conferences You can set up a conference in one of two ways: • Using the Confrnc soft key or • Using the Join soft key, if you have an active call and a held call. Polycom, Inc.

  • Page 80: Holding And Resuming Conferences

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To set up a conference using the Conference key: Call the first party. Press or the Confrnc soft key. The active call is placed on hold. Enter the number of the second party, and then press the Send soft key.

  • Page 81: Splitting Conferences Into Two Calls On Hold

    From the Manage Conference screen, you can scroll to a conference participant and do the following: • Place the participant on hold. • Remove the participant from the conference. • Obtain additional information about the participant. • Mute the participant. Polycom, Inc.
  • Page 82 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone The following figure shows the Manage Conference screen. To return to the Active:Conference screen, press the Exit soft key. Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold.

  • Page 83: Changing The Way Calls Are Answered

    Forward incoming calls to another party. • Reject all the calls from a specific contact. • Divert all incoming calls from a contact to another party. • Stop all incoming calls and prevent your phone from ringing (the Do Not Disturb feature). Polycom, Inc.

  • Page 84: Forwarding Calls Automatically

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Forwarding Calls Automatically You can set up your phone to automatically forward incoming calls to another party. You can choose to forward all incoming calls, or just those calls that arrive when you’re already in a call, or when you don’t answer.

  • Page 85: Rejecting Calls From A Contact

    From the Directory screen, scroll to the contact whose calls you want to reject, and then press the Edit soft key. From the Edit Contact screen, scroll to Auto Reject and enable the setting. Press the Save soft key. Polycom, Inc.

  • Page 86: Diverting All Calls From A Contact To Another Party

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Diverting All Calls from a Contact to Another Party You can customize your phone so that incoming calls from a contact are transferred directly to another party. To transfer incoming calls from a contact to another party: Press , and then select Features >...

  • Page 87: Working With Call Lists

    After you access a call list, you can view detailed information about a specific entry. For example, you can see the name and phone number of the party that you called or that called you, as well as the time and duration of the call. Polycom, Inc.

  • Page 88: Clearing Call List Entries

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

  • Page 89: Editing Call List Entries

    Press the Search soft key again. From the Directory Search screen, scroll to the contact you’re searching for. Updating the Contact Directory You can add a contact to the Contact Directory, or update or delete an existing contact. Polycom, Inc.

  • Page 90: Adding Contact Directory Entries

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways: • Manually, by entering the contact information yourself. • From a call list.
  • Page 91 — (Optional.) For the Auto Divert setting, enable or disable the option. If you enable the Auto Divert option, each time the contact calls, the call will be directed to the third party you specified in the Divert Contact field. Press the Save soft key. Polycom, Inc.

  • Page 92: Updating Contact Directory Entries

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To add a Contact Directory entry from a call list: To select a call list, press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

  • Page 93: Deleting Contact Directory Entries

    A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name) or first name (if the directory is alphabetized by first name). An advanced search uses any combination of the contact’s first and last names, phone numbers, address, and title. Polycom, Inc.

  • Page 94: Saving Your Corporate Directory Search Results

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Do one of the following: — To perform a quick search, enter the first few characters of the contact’s name, and then press the Submit soft key. The screen displays a list of contacts, starting with any successful matches.

  • Page 95: Using Instant Messaging

    , on the phone screen. • A stutter dial tone instead of a normal dial tone. • Fast-flashing indicator lights. Reading and Managing Instant Messages From the Instant Messages screen, you can view, delete messages, or write instant messages. Polycom, Inc.

  • Page 96: Sending Instant Messages

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To manage instant messages: Press , and then select Features > Messages > Instant Messages. From the Instant Messages screen, do one of the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order.

  • Page 97: Connecting Mobile Phone And Computer Audio

    Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site. If you want to connect a mobile phone to the SoundStation Duo, be aware of the following: • The optional Mobile Phone Cable connects to the headset connector on your mobile phone.

  • Page 98: Listening To Mobile Phone Or Computer Audio

    Many computer calling applications automatically adjust the sound settings on your computer when you launch the application. If the volume from the SoundStation Duo is too high or too low, you may need to adjust your computer’s volume settings. Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle, ‘From: PC-Mobile audio’...

  • Page 99: Listening To Mobile Phone Or Computer Audio When Your Conference Phone Has An Active Call

    Accept soft key. You can’t reject incoming mobile phone or computer calls on your conference phone. To end mobile phone or computer calls, see Ending Mobile Phone or Computer Audio Calls on page 88. Polycom, Inc.

  • Page 100: Ending Mobile Phone Or Computer Audio Calls

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio through your conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’...

  • Page 101: Broadcasting Messages Using Push-To-Talk And Group Paging

    Priority broadcasts. All phones receive Priority broadcasts unless Do Not Disturb is enabled. If a phone receives a Priority broadcast while an Emergency broadcast is already playing, the Priority broadcast is placed on hold. Phones play Priority broadcasts at the phone’s current audio level. Polycom, Inc.

  • Page 102: Push-To-Talk Mode

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is enabled), and play them immediately. By default, phones play Emergency broadcasts at the highest audio level.
  • Page 103 To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then ‘Sending PTT’ displays on the screen (as shown next). Start talking. Polycom, Inc.
  • Page 104 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone If you release the Talk soft key while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period, as shown next. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding the Talk soft key.
  • Page 105 Reject soft key. If it’s a Priority or Emergency broadcast, the broadcast displays on your screen and immediately plays. You’ll hear both the original call and the broadcast. To listen to only the broadcast, hold or end the original call. Polycom, Inc.

  • Page 106: Replying To Ptt Broadcasts

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Replying to PTT Broadcasts When a broadcast ends, you have a chance to respond to it before the channel closes. When a broadcast ends, the broadcast enters a 10 second waiting period (as shown next).

  • Page 107: Configuring Ptt Mode

    From the PTT Channel Configuration screen, select Subscribe to Channels. From the Channel Subscriptions screen, scroll to the channel you want to subscribe to, and then choose Yes. By default, you’re subscribed to Channels 1, 24, and 25. Press the Ok soft key Polycom, Inc.

  • Page 108: Group Paging Mode

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to arrive as active calls (if enabled) or held calls (if disabled). If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the audio of both the telephone call and the PTT broadcast.
  • Page 109 (as shown next). When ‘Sending Page’ is displayed on the screen, start talking. To end the page, press the End Page soft key. To automatically send a page to the default paging group, press and hold the Paging soft key. Polycom, Inc.
  • Page 110 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 100.

  • Page 111: Adjusting The Volume Of Pages

    Updating the Default Paging Group If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Paging Group 1. If you want, you can change the default paging group. Polycom, Inc.
  • Page 112 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To update the default Paging Group: Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. From the Group Paging Configuration screen, in the Default Group field, enter the number of the paging group to send pages to if you don’t...

  • Page 113: Locking And Unlocking The Phone

    About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. Polycom, Inc.

  • Page 114: Changing Your User Password

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Changing Your User Password By default, your user password is 123. Change your user password so it’s unique to your phone. To change your user password: Press , and then select Settings > Advanced.

  • Page 115: Calling And Answering From A Locked Phone

    If you try to place a call to an unauthorized number, the message ‘Unauthorized number’ displays. (To view a list of authorized numbers that you can call, press the New Call soft key from the idle screen when your phone is locked.) The call is placed. Polycom, Inc.

  • Page 116: Logging In To Phones

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To answer a call on a locked phone: While the phone rings, press the Answer soft key. From the Answer the Call screen, enter your password, and then press the Enter soft key.

  • Page 117: Logging In And Out Of A Phone

    If your credentials are not accepted, the message ‘User login failed’ is displayed, and the User Login screen displays again. If you need to confirm your credentials, ask your system administrator. Polycom, Inc.

  • Page 118: Placing Calls From Phones That Are In The Logged Out State

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone To log out of a phone: From the idle screen, do one of the following: — Press the Log out soft key. — Press , and then select Features > User Login > Log out.

  • Page 119: Changing Your User Password

    You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself.

  • Page 120: Controlling What Is Heard

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Your phone shows shared line status as described in the following table. Indicator Lights When Your Phone is Shared Line Status Idle All phones that you share a line with are None idle.

  • Page 121: Setting Unique Ring Tones For Contacts

    To mute or unmute the microphones: >> During a call, press To mute or unmute the microphones if you use external microphones: >> Press on the phone or the Mute button on the top of the external microphones. Polycom, Inc.

  • Page 122: Controlling What You See

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Controlling What You See You can change the phone screen by doing the following: • Changing the Display Language on page 110 • Changing the Time and Date Display on page 110 •...
  • Page 123 , and then select Settings > Basic > Preferences > Time and Date > Disable. To turn the time and date display back on: >> Press , and then select Settings > Basic > Preferences > Time and Date > Enable. Polycom, Inc.

  • Page 124: Changing The Screen Contrast

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: Press , and then select Settings > Basic > Contrast.

  • Page 125: Updating Your Phone's Configuration

    If you still want to update the configuration, press the Yes soft key. The configuration is updated. Your phone may restart, depending on the configuration parameters that have changed. If the phone doesn’t restart, press to return to the idle screen. Polycom, Inc.

  • Page 126: Restarting Your Phone

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.

  • Page 127: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 128 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 129 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 130 Con la presente Polycom (UK) Ltd dichiara che questo SoundStation Duo è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation Duo er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Ar šo Polycom (UK) Ltd deklare, ka SoundStation Duo atbilst Direktivas 1999/5/EK butiskajam prasibam un citiem...
  • Page 131 68 compliant. See Installation Instructions for details. If this equipment Polycom SoundStation Duo causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible.
  • Page 132 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Safety and Compliance (continued) Ringer Equivalence Number (REN) The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically the sum of RENs should not exceed five (5.0).
  • Page 133 Ringer Equivalence Numbers of all the devices does not exceed 5. The term “IC” before the certification/registration number signifies only that the Industry Canada technical specifications were met. Polycom, Inc.
  • Page 134 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Polycom, Inc.

  • Page 135: Appendix: Menu Structure

    Appendix: Menu Structure PSTN Menu Structure Polycom, Inc.

  • Page 136: Sip Menu Structure

    ® ™ User Guide for the Polycom SoundStation Duo Conference Phone SIP Menu Structure SIP Settings Polycom, Inc.

  • Page 137: Sip Features

    SIP Features Polycom, Inc.
  • Page 138 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Polycom, Inc.
  • Page 139 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 140 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 141 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 142 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

Table of Contents