Polycom SoundStation 2W User And Administrator Manual
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Polycom SoundStation 2W User And Administrator Manual

Polycom soundstation 2w user's manual
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Summary of Contents for Polycom SoundStation 2W

  • Page 1 User Guide and Administrator Guide...
  • Page 2 If your telephone equipment does not work properly, refer to the section describing how to connect service. • For technical support contact Polycom Sup- port at http://esupport.polycom.com. • Never install telephone wiring during a lightning storm.

  • Page 3: Table Of Contents

    Table of Contents Thank You ... 5 Overview ... 5 Parts List ... 6 Setting up SoundStation2W™ ... 7 Features ... 9 LED Indicators ... 9 Buttons ... 9 Understanding the Display ... 9 Wireless Technology ... 10 Security... 10 Mobile Phone Mode...
  • Page 4 Table of Contents Troubleshooting ... 26 No Signal... 26 No Dial Tone ... 26 Does Not Ring... 26 Flickering LCD ... 26 Keypad Input Doesn’t Register... 26 Muffled or “in a well” Reception ... 26 Short Silences, Echoes, or Clipped Speech ... 27 Physical Damage ...

  • Page 5: Thank You

    Thank You Thank you for choosing the Polycom SoundStation2W™. In this User Guide, you will find everything you need to quickly set up, use, and man- age your new conference telephone. Be sure to verify with your System Administrator that your network Overview SoundStation2W™...

  • Page 6: Parts List

    SoundStation2W™ pack- age. Check this list before instal- lation to ensure that you have re- SoundStation2W™ console SoundStation2W™ base Mobile telephone connector Registration card ceived each item. If you are missing any items, please contact your SoundStation2W™ reseller.

  • Page 7: Setting Up Soundstation2W

    ► For best performance, charge the console for a full charging cycle (4 hours for BASIC, 8 hours for EX) prior to first use. Analog telephone line Wait for phone to register to base station.

  • Page 8: Mounting Options

    Mounting Options Both the base station and the console can be wall mounted if desired. The base station can also be mounted under a table. The appropriate mounting screw holes are provided on the back surfaces. The console can also be locked in place using a standard laptop security cable.

  • Page 9: Features

    LED Indicators The LEDs located on the top of your SoundStation2W™ indicate the current status of your confer- ence telephone: Green - your call is in progress. Blinking green - a call is incoming. Red - your call is muted.

  • Page 10: Wireless Technology

    Wireless Technology SoundStation2W™ comes in two different formats. The product uses either 2.4 GHz WDCT (Worldwide Digital Cordless Telecommunications) or 1.9 GHz DECT (Digital Enhanced Cordless Telecommunications) stan- dard technology. WDCT is widely used in North America, South Ameri- ca, and China, while DECT is used in Europe, parts of Asia, and Australia.

  • Page 11: Mobile Phone Mode

    Mobile Phone Mode Mobile Phone Mode is an additional new mode of operation offered by the SoundStation 2W™. This feature enables you to combine the convenience of a mo- bile phone with the acoustics of a confer- ence phone. For example, if you were in a...

  • Page 12: Using Soundstation2W

    1. From the Ready screen, dial the desired number. 2. Press the soft key to make the call. ► If you make a mistake entering the telephone number, press the <DEL ► Press the cel the call. ► Switch back and forth between calls using the conference button SoundStation2W™...

  • Page 13: Ending A Call

    Ending a Call To end a call, press the Call Hold When a call is on hold, you cannot hear your remote party, and they cannot hear you. ► To place a call on hold, press the soft key. The LEDs on the HOLD top of your SoundStation2W™...

  • Page 14: Redial

    Redial SoundStation2W™ stores the number that was last dialed. This number can be recalled using the REDIAL ► Press the REDIAL soft key number called will be displayed and dialed. ► Press the key and then the soft key. The last number REDIAL called will be displayed and dialed.

  • Page 16: Ring Type Selection

    Ringer Type Selection 1. Press the Menu button and choose Settings and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Ringer Type, and then press the Select button. 3. Sample the ring types by press- ing the Scrolling buttons or the soft keys.

  • Page 17: Language

    Exit button to cancel this change. Conferencing - using the If your telephone system supports multi-party call conferencing, then you can establish multi-party calls with your SoundStation2W™. ► Check with your System...

  • Page 18: Bridge Soft Key

    Bridge Soft Key You may program the telephone number of your preferred conferencing bridge vendor into the SoundStation2W™ so that it is immediately available. Programming the Bridge number 1. Press the Menu button, choose Bridge Setup using the Scrolling buttons, and press the Select but- ton.

  • Page 19: Phone Book

    Placing a call using the Bridge soft key 1. Press the soft key. BRIDGE 2. The programmed number is auto- matically dialed and a call is placed to your preferred bridge vendor. Phone Book You can use the Phone Book to store a local directory of 25 contacts.

  • Page 20: Adding An Entry

    PH BOOK then the soft key. 2. Enter information in the Name, Ph# (telephone number includ- ing any prefixes, such as 9 and/or 1), and Co (company) field using the alphanumeric keys on the dial pad. You can move between fields using the Scrolling buttons.

  • Page 21: View System Information

    Deleting an entry 1. Choose the entry you wish to delete and press the Select button. 2. Press the soft key. Press REMOVE soft key to remove or the soft key to leave the menu CANCEL without removing. View System Information This feature displays the following information about the SoundStation2W™: Location and Number, System Information, and Registration Information.

  • Page 22: Standby Mode

    Standby Mode The phone has an automatic power save function to extend battery operated usage. The product will switch into Standby within one minute of being in an idle inactive state. The console will not go into Standby if there is an active call, even if there are pauses in the conversation.

  • Page 23: Charging

    Charging SoundStation2W™ operates on a rechargeable lithium ion battery. The battery needs to be recharged peri- odically. Use the supplied charger to recharge the battery while it is installed in the console. In similar fashion to a laptop PC or a mobile phone, the SoundStation2W™...

  • Page 24: Auxiliary Audio Output

    Auxiliary Audio Output SoundStation2W™ allows the speaker output to be routed to an external recording device. The external recording device should be connected to the base station. 1. Connect an external recording device, such as a cassette tape recorder, via the auxiliary jack on the base station.

  • Page 25: Paging The Console

    LCD Message Summary The following messages are displayed on the console LCD to represent various usage conditions. LCD Message What it means: Ready Phone is in idle state and ready to make calls. No Signal Signal strength is too weak to carry a call. Call Ended The call has been dropped.

  • Page 26: Troubleshooting

    ► Check that the base is con- nected to an analog telephone (POTS) line. ► Try increasing the ringer vol- ume. ing in your building. Move the SoundStation2W™...

  • Page 27: Short Silences, Echoes, Or Clipped Speech

    SoundStation2W™ to adapt to its environment. ► The other parties may be using non-Polycom equipment which may cause strange audio. ► Try calling again; a different line may provide a better connection. ► Do not reconnect to the tele- phone network until the SoundStation2W™...
  • Page 28 Administrator Guide...

  • Page 29: Administrative Setup - Overview

    Enter a name for the SoundStation2W™’s location, such as “Conference Room B”. Enter the SoundStation2W™’s telephone number. Turn Caller ID on or off (if available). View the sample level received by each microphone. Select acoustic test signals to drive through the SoundStation2W™’s speakers.

  • Page 30: Passcode

    CANCEL Exit button if you choose not to save the passcode. ►Record the passcode. If the passcode is forgotten, contact Polycom Support at http://esupport.polycom. com. Remove a passcode: Removing the passcode removes the requirement for an access passcode for the Admin Setup menu.

  • Page 31: Location Information

    You may press the or the Exit button if you choose not to save the passcode. ► Record the passcode. If the passcode is forgot- ten, contact Polycom Support at http://esupport. polycom.com. Location Information You can assign a location name, such as “Conference Room B”...
  • Page 32 SAVE Select button to save your entry. You may press the Exit button to cancel your entry. Assigning a telephone number: 1. Press the Menu button, choose Admin Setup and press the Select button, enter passcode (if required) and press the...

  • Page 33: Phone System

    Scrolling buttons. soft key. soft *Caller ID is a subscription service. Check with your local telephone service provider to de- termine if this service is available in your area. 3. Press the Select button to save your entry.

  • Page 34: Flash Timing

    Flash Timing You can adjust the timing of the Flash de- lay to 75, 100, 300, or 600 milliseconds. 1. Press the Menu button, choose Ad- min Setup and press the Select but- ton, enter the passcode (if required) and press the ENTER 2.

  • Page 35: Diagnostics

    Scrolling buttons ►If testing microphone’s meter indi- cates that it is receiving an atypically low or high sample, despite appropri- ately controlled input, contact Polycom Technical Support. 3. Choose any microphone using the Scrolling buttons, and press the Select button.

  • Page 36: Restore Defaults

    Exit button to return to the Diagnostics submenu. Software Upgrade Please refer to the SoundStation2W™ section of the Polycom website at www.polycom.com for information on software upgrades. 3. Press the Select button to acti- vate the signal. ►Phone Book entries and Speed Dial numbers are not lost when restoring all defaults.

  • Page 37: Specifications And Warranty Information

    Specifications and Warranty Information...

  • Page 38: Limited Warranty And Limitation Of Liability

    Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty shall be, at Polycom’s...

  • Page 39: Service Agreements

    ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. support contact Polycom Support at http://esupport.polycom.com. in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the appli- cable written warranty.

  • Page 40: Fcc Compliance

    In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user’s authority to operate the equipment. Cet appareil numérique de la classe [B] est conforme à...
  • Page 41 The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming Automatic Dialing WHEN PROGRAMMING EMERGENCY...

  • Page 42: Exhibit J - Customer Information

    For technical support, contact Polycom Support at http://esupport.polycom.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equip- ment until the problem is resolved.
  • Page 43 Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commis- sion or corporate commission for informa- tion.) IMPORTANT: The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centi- meters from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

  • Page 44: Ce Mark R And Tte Directive

    à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd. dichiara che il SoundStation2W soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE. Verklaring van overeenstemming: Hierbij verklaart Polycom Ltd.

  • Page 45: Safety Notices

    3. IMPORTANT NOTICE: ► Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use. 4. This product conforms to the...
  • Page 46 Pleasanton, CA 94588 Polycom ® , SoundStation ® , and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. SoundStation2W™ is a registered trademark of Polycom, Inc. ©2005 Polycom, Inc. All Rights Reserved.

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