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Troubleshooting
The LEDs on the top panel of the scanner indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 3 as described in the "Initial
Setup" section of this document (unpack, install, connect). Then if your problem
is listed here, try the suggested solution.
1. No light comes on when the scanner is already supplied with power.
2. The Add/Remove Hardware Wizard appears on your screen.
3. When trying to scan, an error message appears on your screen that reads,
4. Ink stains or strips appear on the scanned images.
5. After clicking scan, a blank screen appears.
6. When trying to scan, an error message appears on your screen that reads,
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ArtixScan DI 2125c User's Manual
Green On
Ready to scan.
All On
Scanning errors happens.
All Off
Scanner is off.
Make sure your scanner is connected to your computer and plugged into a
power source.
Make sure the Document Feed Tray is opened.
Click the "Cancel" button and close the ScanWizard DI Control Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and refer
to the installation instructions in this document.
"Can't Find Scanners".
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 3 in the "Initial Setup" section).
Uninstall and reinstall the ScanWizard DI software.
Clean the glass surface areas with a soft, non-abrasive and lint-free cloth.
Clean the rollers with a lint-free cloth or a swab moistened with alcohol or
ECO cleaner
Uninstall and reinstall the ScanWizard DI software.
"ADF is not ready or no paper".
Make sure there are papers on the Document Feed Tray.
Make sure the top edges of papers have been inserted into the feeder.
LEDs
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