Hughes Satellite IP Modem R-BGAN User Manual page 54

Problem Possible Cause
pointing screen
Rough pointing not
does not change
completed
when moving the
correctly.
antenna.
The Satellite IP No signal or weak
Modem cannot signal.
find the satellite.
The Control Pad You did not exit
can be antenna pointing
successfully mode.
activated, but the
Satellite IP Modem
cannot access the
The antenna may
internet after
not be pointed
successful pointing.
properly.
The Modem
network settings
may not be
correctly
configured.
The browser may
not be correctly
configured.
No network access Interference from
or poor network other satellite
performance. mobile terminals.
The battery will not The battery is
. defective.
charge
The battery
contacts are dirty or
damaged.
R-BGAN Satellite IP Modem User Manual
Follow the instructions in the QuickStart Wizard to correctly
complete rough pointing
Make sure no obstruction is blocking the satellite signal. Make
sure that the Modem has a clear view of the sky in the
direction of the satellite. Be aware that window glass may
reduce the signal level.
Check that the antenna is pointed using the correct
compass direction and antenna angle from the Control Pad
Pointing screen.
Check the antenna switch to make sure that 'L' is selected
for Regional BGAN service.
Click on the 'Exit Pointing' button from the Pointing page.
Turn the Satellite IP Modem off and then back on again, and
attempt antenna pointing again to improve the signal
strength. You may need to reposition the Satellite IP Modem,
verifying that there are no obstructions blocking the satellite
signal and that the Modem has a clear view of the sky in the
direction of the satellite.
Refer to the network settings supplied by your Service
Provider. If the DNS Host settings are changed, the PC must
be rebooted.
For Netscape, go to Advanced Preferences and select
'Direct connection to the Internet'.
For Microsoft Internet Explorer, select Tools / Internet Options /
Connections / LAN Settings and uncheck the box labelled
'Use a proxy server for your LAN'.
YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO
YOUR OTHER INTERNET CONNECTION.
If you are near another satellite mobile terminal, switch the
other satellite mobile terminal off or move as far away as
possible to avoid interference.
Replace the battery. After several years of average use, a
gradual decline may be expected.
Check the battery contacts. Clean them if necessary. If the
battery is damaged, replace it.
Action
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