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Problem
Possible Cause
The browser may
not be correctly
configured.
The Control Pad
Java is not enabled
appears to "lock
on your browser.
up" after it has
been successfully
launched.
Primary LAN
The interface cable
connection to the
is not plugged in
Modem does not
correctly.
function.
The PC Windows
network settings
may not be
configured
correctly.
The PC can only
have one active
LAN connection.
When connected
to the PC, the
Modem must be
the only active LAN
connection.
The compass does
The compass is not
not appear to work
level or is near
correctly.
metal.
The Security Code
The code may
appears to be
have been
invalid.
changed.
The SIM PIN code
The code may
appears to be
have been
invalid.
changed.
The Satellite IP
No signal or weak
Modem cannot
signal.
locate itself using
GPS.
Determining GPS
position can take
up to 5 minutes.
The Modem is
configured to use
an external GPS
antenna.
The Signal Strength
Java not enabled
meter on the
on the browser.
R-BGAN Satellite IP Modem User Manual
For Netscape, go to Advanced Preferences and select
'Direct connection to the Internet'.
For Microsoft Internet Explorer, select Tools / Internet Options /
Connections / LAN Settings and uncheck the box labelled
'Use a proxy server for your LAN'.
YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO
YOUR OTHER INTERNET CONNECTION.
If using Netscape, enable Java. If using Internet Explorer,
download the latest version of the Java Runtime Environment
(JRE) from http://java.sun.com.
Remove and reinsert the interface cable from both the PC
and the Modem.
Make sure the Windows network settings in the PC are set to
choose IP settings automatically (DHCP). Then reboot the PC.
Disconnect all other LAN connections. Make sure the Modem
is the only active LAN connection.
Windows limits the number of network bindings to six. If you
have more than six, you must remove one in order for the PC
to communicate with the Modem.
Place the Satellite IP Modem on a flat and level surface
away from metallic objects.
After three failed attempts to enter the Security Code, you
must switch the Modem off and on again. If you forgot the
Security Code, contact your Service Provider.
If the SIM PIN is blocked, contact your Service Provider to
obtain the PUK (PIN Unlock Key) code. Enter the PUK when
prompted.
Make sure no obstruction is blocking the GPS antenna and
that the Modem has a clear view of at least 3/4 of the sky.
Make sure that you do not place your hand or another
object over the GPS antenna.
Wait for 5 minutes. Switch the Modem off and on again.
Go to the Advanced Network Settings page on the Control
Pad and set 'Switch GPS Antenna' to 'internal.'
Enable Java applications on the browser.
Action
43
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