Avaya G700 Overview Manual page 19

• Germany
• Italy
• Japan
• Mexico
• South Korea
• United Kingdom
Call Center
The S8300 Media Server provides a excellent solution for a small call center. The S8300 Media Server with
the G700 Media Gateway supports the following call center capabilities:
• All three Avaya call center packages: Avaya Call Center Basic, Avaya Call Center Deluxe, and
Avaya Call Center Elite
• Supports up to 250 agents
• Supports a maximum of 16 ASAI links
• Avaya G700 announcement software
• Supports Avaya IP Agent
Avaya G700 Announcement Software
Voice announcements are used in a call center environment to announce delays, direct customers to different
departments, and entertain and inform calling parties. The announcement capability is standard and comes
co-resident on the G700. The G700 announcement software has many of the functionalities of the
TN2501AP VAL circuit pack.
The G700 announcement software has the following capacities:.
G700 Announcement software capacities
Area description
Maximum storage time per media gateway
Overview of G700 Media Gateway and S8300 Media Server
555-234-200 — Issue 3 — May 2003
Avaya G700 announcement software
Up to 20 minutes at 64Kbps uncompressed
speech
Adjuncts
19