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Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Power indicator does not
illuminate
Not Printing
No print on the label
The printer status from
DiagTool or LCD shows
"Head Open".
The printer status from
DiagTool or LCD shows
"Out of Paper".
The printer status from
DiagTool or LCD shows
"Paper Jam".
The printer status from
LCD shows "Strong
light. Press FEED to
print."
Can't downloading the file
to memory (FLASH /
DRAM/CARD)
Possible Cause
* The battery is not
properly installed.
* Battery out of power.
* The battery is dead.
* Check if interface cable is well
connected to the interface
connector.
* Check if wireless or Bluetooth
device is well connected t o
h ost and printer.
* The port specified in the
Windows driver is not correct.
* Label loaded not correctly.
* Use wrong type paper
* The printer carriage is open.
* Running out of media roll.
* The media is
installed incorrectly.
* Media sensor is not calibrated.
* Media sensor is not set properly.
* Make sure media size is
set properly.
* Label may be stuck inside the
printer mechanism.
* Peel-off sensor can't work in
strong light place.
* The space of memory is full.
~ 55 ~
Recovery Procedure
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
* Replace a new battery.
* Re-connect cable to interface.
* Please reset the wireless device
setting.
* Select the correct printer port in the
driver.
* Follow the instructions in loading the
media.
* Use thermal type paper.
* Please close the print carriage.
* Supply a new media roll.
* Follow the instructions in loading the
media to reinstall the media roll.
* Calibrate the media sensor.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the
printer mechanism.
* Remove the printer to proper place
to print for peer-off mode.
* Delete unused files in the memory.
* 256 is the maximum number of
allowable DRAM files.
* The maximum user addressable
memory space of DRAM is
2048KB.
* 256 is the maximum number of
allowable FLASH files.
* The max. user addressable memory
space of FLASH is14336KB.
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