Table of Contents
Advertisement
Troubleshooting
Common problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Power indicator does
not illuminate
Carriage Open
Not Printing
No print on the label
No Ribbon
Possible Cause
* The power cord is not
properly connected.
* The printer carriages
are open.
* The external interface
cable is not connected
correctly.
* The wireless or
Bluetooth device is not
correctly connected
between host and
printer.
* The port specified in the
Windows driver is not
correct.
* Label or ribbon is
incorrectly installed.
* Using the wrong type of
media or ribbon.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
- 58 -
Recovery Procedure
* Plug the power cord in printer and
outlet.
* Switch the printer on.
* Please close the print carriages.
* Re-connect interface cable or
replace cable.
* Please reset the wireless device
setting.
* Select the correct printer port in
the driver.
* Clean the printhead.
* Print head's harness connector(s)
are not properly connected. Turn
off the printer and reconnect.
* Check your program if there is a
command PRINT at the end of
the file. There should be a CRLF
at the end of each command line.
* Follow the instructions in loading
the media and ribbon.
* Ribbon and media are not
compatible.
* Verify the ribbon-inked side.
* The print density setting is
incorrect.
* Supply a new ribbon roll.
* Please refer to the steps in user's
manual to reinstall the ribbon.
Advertisement
Table of Contents
