Troubleshooting; Technical Support - TP-Link TD-8816 Quick Installation Manual

Web-based Quick Setup Wizard
4 Select the appropriate Time Zone for your location from the
drop-down list, and then click NEXT.
5 Select the Connection Type given by your ISP and then click
NEXT. Here we use PPPoE/PPPoA as an example.
If you don't have the ISP Connection Type
information, please contact your ISP for this
information.

Troubleshooting

T1. How can I restore my modem router's con guration to its
factory default settings?
Once the modem router is reset, the current settings will be lost and you will need
to reconfigure the modem router. We strongly suggest you back up the current
settings before resetting the modem router.
With the modem router powered on, use a pin to press and hold the RESET button on
the rear panel for 5 seconds before releasing it.
ADSL
T2. What can I do if I forget my password?
Reset the modem router first and then use the default user name and password:
admin/admin.
T3. What can I do if I cannot access 192.168.1.1?
For Mac OS X
Click the Apple icon on the upper left corner of the screen.
1)
2) Go to "System Preferences -> Network".
Select Ethernet on the left menu bar. In the Con gure IPv4 box under
3)
TCP/IP, select Using DHCP.
4) Click Apply to save the settings.
For Windows 7
Click "Start -> Control Panel -> Network and Internet -> View network
1)
status -> Change adapter settings".
2) Right-click Local Area Connection, and then click Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
3)
4) Select Obtain an IP address automatically and Obtain DNS server
address automatically. Then click OK.
For Windows XP
1) Click "Start -> Control Panel -> Network and Internet Connections ->
Network Connections".
( For Mac OS/Linux/Windows users who are unable to run the Resource CD )
Enter the Username and Password provided by your ISP and
6
then click NEXT.
Record this information here:
Username:
Password:
For the advanced con gurations, please log on to www.tp-link.com -> select your region -> search for the product -> User Guide
can be found under the "Download" tab on the product page.
Right-click Local Area Connection, and then click Properties.
2)
3) Select Internet Protocol (TCP/IP), and then click Properties.
4) Select Obtain an IP address automatically and Obtain DNS server address
automatically. Then click OK.
For Windows 8
1) Move your mouse to the lower right corner, click the Search icon in the Popups.
2) Go to Apps, type Control Panel in the search box and press Enter.
Go to "Control Panel -> View network status and tasks > Change adapter
3)
settings".
4) Right-click Ethernet, select Properties. Then double-click Internet Protocol
Version 4 (TCP/IPv4).
5) Select Obtain an IP address automatically and Obtain DNS server address
automatically. Then click OK.
T4. What can I do if I cannot access the Internet?
1) Check your cables and make sure they are all plugged in securely, including
the telephone line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the modem
router. The default IP address of the web management page is 192.168.1.1.
If you can, try the following steps. (If you are unable to access the web
management page , please refer to T3 and then try to access the Internet
again after following those steps.)
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If they are not, please repleace them
with the correct settings and try again.
4) If you still cannot access the Internet, please restore your modem router to
its factory default settings and reconfigure your modem router following
the instructions in this QIG.
5) Please feel free to contact our Technical Support if the problem still exists.
For more details about Troubleshooting and Technical
Support contact information, please log on to our
Technical Support website:
http://www.tp-link.com/en/support
Click NEXT to save the current settings.
7
Quick Start has completed. Click CLOSE to make your
8
settings take e ect.

Technical Support

For more troubleshooting help, go to http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global Australia / New Zealand
Tel: +86 755 2650 4400
Tel: NZ 0800 87 5465(Toll Free)
Fee: Depending on rate of di erent carriers, IDD. AU 1300 87 5465(Depending on 1300 policy.)
E-mail: support@tp-link.com
E-mail: support.au@tp-link.com (Australia)
Service time: 24hrs, 7 days a week support.nz@tp-link.com (New Zealand)
Malaysia
Service time: 24hrs, 7 days a week
Toll Free: 1300 88 875 465 Singapore
E-mail: support.my@tp-link.com
Tel: +65 6284 0493
Service time: 24hrs, 7days a week
Fee: Depending on rate of di erent carriers.
UK
E-mail: support.sg@tp-link.com
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7 days a week
Fee: Landline: 1p-10.5p/min, depending on
Ukraine
the time of day. Mobile: 15p-40p/min,
Tel: 0800 505 508
depending on your mobile network.
Fee: Free for Landline; Mobile: Depending on rate
E-mail: support.uk@tp-link.com
of di erent carriers.
Service time: 24hrs, 7days a week
E-mail: support.ua@tp-link.com
Turkey
Service time: Monday to Friday, 10:00 to 22:00
Tel: 0850 72 444 88 Turkish Service
USA / Canada
Fee: Depending on rate of di erent carriers.
Toll Free: +1 866 225 8139
E-mail: support.tr@tp-link.com
E-mail: support.usa@tp-link.com(USA)
Service time: 09:00 to 21:00 , 7days a week
support.ca@tp-link.com(Canada)
Brazil
Service time: 24hrs, 7days a week
Toll Free: 0800 608 9799(Portuguese Service)
Poland
E-mail: suporte.br@tp-link.com
Tel: +48 (0) 801 080 618
Service time: Monday to Friday,09:00 to 20:00;
+48 223 606 363 (if calls from mobile phone)
Saturday, 09:00 to 15:00
Fee: Depending on rate of di erent carriers.
Italy
E-mail: support.pl@tp-link.com
Tel: +39 023 051 9020
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or
Fee: Depending on rate of di erent carriers.
GMT+2 (DST)
E-mail: support.it@tp-link.com
Switzerland
Service time: Monday to Friday, 09:00 to 13:00;
Tel: +41 (0)848 800 998 (German Service)
14:00 to 18:00
Fee: 4-8 Rp/min, depending on rate of di erent time.
Indonesia
E-mail: support.ch@tp-link.com
Tel: (+62 ) 021 6386 1936
Service time: Monday to Friday, 09:00 to 12:30 and
Fee: Depending on rate of di erent carriers.
13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to12:00; France
13:00 to18:00 *Except public holidays Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Germany / Austria
Email: support.fr@tp-link.com
Tel :+49 1805 875 465 (German Service)
Service time: Monday to Friday, 09:00 to 18:00
+49 1805 TPLINK
*Except French Bank holidays
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min. Russian Federation
Landline from Austria: 0.20EUR/min.
Tel: 8 (499) 754 5560(Moscow NO.)
E-mail: support.de@tp-link.com
8 (800) 250 5560 (Toll-free within RF)
Service Time: Monday to Friday, 09:00 to 12:30 and
E-mail: support.ru@tp-link.com
13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)
Service time: From 9:00 to 21:00 (Moscow time)
* Except bank holidays in Hesse
*Except weekends and holidays in RF
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.