Warranty - Vermont Castings Encore Flexburn 2040 Homeowner's Installation And Operating Manual

limited lifetime warranty
Vermont Castings Group warrants that all refractory brick and material
used in this product will be warranted against deterioration not resulting
from physical damage or overloading of the woodstove for the lifetime of
this product. This coverage includes the components of the FlexBurn™
System: "engine, inner cover, access cover and fireback." In addition all
cast iron parts are warranted against breakage, cracking or burn-through
and glass door panels against thermal breakage. Coverage is provided
only to the original purchaser. Vermont Castings Group will also pay labor
associated with repairing or replacing the component described above
for up to five years.
limited 5 year warranty
The porcelain finish is warranted to be free of defects in material and
workmanship for a period of five years from the date you purchase the
stove. Warranty excludes chipping, scratching or other surface damage
to the porcelain that might result from normal wear and tear and also
excludes failure of porcelain coating due to misuse or over-firing.
limited 1 year warranty
The following parts of the woodburning stove are warranted to be free of
defects in material and workmanship for a period of one year from the date
you purchase the stove: handles, gasketing and thermostat assembly
As designated in the descriptions above, Vermont Castings Group will re-
pair or replace, at its option, any part found to be defective upon inspec-
tion by a Vermont Castings, Authorized Dealer. The customer must return
the defective part or the stove, with shipping prepaid, to the Authorized
Dealer or pay for any Authorized Dealer in-home travel fees or service
charges for in-home repair work. It is the dealer's option whether the re-
pair work will be done in the customer's home or in the dealer's shop. If,
upon inspection, the damage is found to be the fault of the manufacturer,
repairs will be authorized at no charge to the customer for parts and/or
labor. Labor rates will be determined by Vermont Castings Group's pub-
lished labor rates in effect at the time labor is performed.
Any parts repaired or replaced during the limited warranty period will be
warranted under the terms of the limited warranty for a period not to ex-
ceed the remaining term of the original limited warranty or six (6) months,
whichever is longer.
limited catalyst warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases to
maintain 70% of its particulate emission reduction activity (as measured
by an approved testing procedure) within 24 months from the date the
stove is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a replace-
ment catalyst and the cost of labor necessary for its installation at the
time of replacement.
A third year (25 - 36 months) of no charge replacement will be made
when combustor failure is due to thermal degradation of the substrate
(crumbling of ceramic material). The customer must pay for any in-home
travel fees, service charges, or transportation costs for returning the
stove to the Authorized Dealer.
Amount of Time
Since Purchase
0 - 24 months
25 - 36 months
37 - 48 months
49 - 60 months
61 - 72 months
Any replacement catalyst will be warranted under the terms of the catalyst
warranty for the remaining term of the original warranty. The purchaser
must provide the following information in order to receive a replacement
catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determination of
failure.
30005295
liMiTeD liFeTiMe waRRaNTy
Encore ® FlexBurn
Credit Towards
Replacement Cost
100%
50%
30%
20%
10%
™ 2040 Non-Catalytic / Catalytic Woodburning Stove
5. In addition, the owner must return the failed catalyst.
exclusions & limitations
1. This product must be installed or serviced by a qualified installer,
preferably NFI or WETT (Canada) certified, as prescribed by the lo-
cal jurisdiction. It must be installed and operated at all times in ac-
cordance with the Installation and Operating instructions furnished
with the product any alterion, willful abuse, accident or misuse of this
product shall nullify this warranty.
2. This warranty does not cover misuse of the stove. Misuse includes
over-firing which will result if the stove is used in such a manner as to
cause one or more of the plates to glow red. Over-firing can be identi-
fied later by warped plates and areas where the paint pigment has
burned off. Over-firing in enamel fireplaces is identified by bubbling,
cracking, chipping and discoloration of the porcelain enamel finish.
Vermont Castings Group offers no warranty on chipping of enamel
surfaces. Inspect your woodburning stove prior to accepting it for any
damage to the enamel.
3. This warranty does not cover misuse of the stove as described in the
Owner's Guide, nor does it cover an stove which has been modified
unless authorized by a Vermont Castings Group representative in
writing. This warranty does not cover damage to the stove caused by
burning salt saturated wood, chemically treated wood, or any fuel not
recommended in the Owner's Guide.
4. This warranty does not cover a stove repaired by someone other
than a Vermont Castings Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty but
is subject to a claim against the common carrier. Contact Vermont
Castings Authorized Dealer from whom you purchased your stove or
Vermont Castings Group if the purchase was direct. (Do not operate
the stove as this may negate the ability to process the claim with the
carrier.)
6. Claims are not valid where the installation does not conform to local
building and fire codes or, in their absence, to the recommendations
in our Owner's Guide.
7. The salt air environment of coastal areas, or a high-humidity environ-
ment, can be corrosive to the porcelain enamel finish. These condi-
tions can cause rusting of the cast iron beneath the porcelain enamel
finish, which will cause the porcelain enamel finish to flake off. This
warranty does not cover damage caused by a salt air or high-humid-
ity environment.
8. Vermont Castings Group shall have no obligation to enhance or up-
date any unit once manufactured.
IN NO EVENT SHALL Vermont Castings Group BE LIABLE FOR IN-
CIDENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WAR-
RANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-
ABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER
ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidental and
consequential damages or limitations on how long an implied warranty
lasts, so the above limitations may not apply to you. This warranty gives
you specific rights and you may have other rights which vary from state
to state.
how to obtain Service
If a defect is noted within the warranty period, the customer should con-
tact a Vermont Castings Authorized Dealer or Vermont Castings Group if
the purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation, mode of
operation when defect was noted.
A warranty claim will then start in process. Vermont Castings Group re-
serves the right to withhold final approval of a warranty claim pending a
visual inspection of the defect by authorized representatives.
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