Canon SELPHY DS810 Service Manual page 39

4. FAQ (Problems Specific to the SELPHY DS810 and Corrective Actions)
No. * Function Phenomenon
Soiling on the
back side of
paper (lines or
streaks parallel
to the paper
feed direction)
Print
1 B
results
Skewed paper
feeding with
Credit Card-
sized paper
Paper
2 B
feeding
With Credit
Card-sized
paper, the
Print
3 B
leading edge of
results
paper contacts
the print head.
The memory
card cannot be
removed from
the card slot.
4 B Operability
Condition Cause
After continuous In borderless
borderless printing, printing
printing of small is performed to the
sized paper (such size slightly larger
as Credit Card), than the paper size,
when a larger and ink off the
sized paper (such paper is absorbed
by the platen's ink
as 4x6) is printed
absorber.
Absorbed ink may
attach to the platen
rib(s) after several
dozen sheets are
printed, causing
soiling at the
leading edge of
paper or on the
back side of paper.
- In the high As the paper may
temperature and be caught by the
high humidity ASF base corner,
environment and creased and
rotated.
- In the low
temperature and
low humidity
environment
- With the
maximum 20
sheets loaded
In the high Due to paper
temperature and swelling in the
high humidity high temperature
environment and high humidity
environment.
When using the A user inserts the
memory card memory card
(miniSD / without using the
Memory Stick
adapter.
Duo / xD-Picture
Card) which
needs the adapter.
Corrective Action
1. Perform Bottom plate cleaning (In
the LCD monitor, select Tool box
-> Maintenance) up to 3 times. For
details, please refer to the user's
guide.
2. If soiling on the paper still remains
even after Bottom plate cleaning,
wipe protruding portion of the
platen and their surroundings with
a cotton swab. For details, please
refer to the user's guide.
Reduce the number of sheets loaded
(from 20 to 10, for example).
- Set paper's curl straight.
- Increase the head-to-paper distance
by setting the paper thickness lever
to the left.
When the memory card cannot be
removed even after carrying out the
followings, repair is needed.
1) Tilt the printer's slot part
downward.
2) Pull out the memory card using
adhesion of removable tapes.
(See the photo.)
* When operating 1) and 2), be
sure to power off the printer and
disconnect it from a power source.
Possible call
or complaint
- Paper gets
smeared.
- The back
side of
paper gets
smeared.
Paper feeds at
an angle.
Printing is
scratched.
- The memory
card
cannot be
removed.
- Data stored
in the
memory
card cannot
be read.
(Accessing
to the
memory
card is not
possible.)