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6-3. Other problems
Problem
1. The adjustment menu does not appear.
2. No mode menu is displayed.
3. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
4. Audio is not output.
Possible cause and remedy
•
Checkwhethertheoperationlockfunctionworks(see"3-6.
LockingOperationButtons"(page32)).
•
Checkwhethertheoperationlockfunctionworks(see"3-6.
LockingOperationButtons"(page32)).
• CheckwhethertheUSBcableisconnectedcorrectly(see
"7-3.MakingUseofUSB(UniversalSerialBus)"(page50)).
• Checkthe"Tools"–"USBSelection"settingsunder
theSettingmenu(see"3-8.SwitchingUSBPort
Automatically"(page33)).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingtheUSB
port,contactyourlocalEIZOrepresentative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePCand
peripheraldevicesareconnecteddirectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant.(For
USBcomplianceoftherespectivedevices,consulttheir
manufacturers.)
• CheckthePC'sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
• ThismonitordoesnotsupporttheHDMI/DisplayPort
audiosignals.
Chapter6Troubleshooting
45
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