IBM E400 Benutzerhandbuch page 70

A warranty period of 3 years on parts and 3 years on labor means that IBM provi-
des warranty service without charge for parts and labor during the 3 year war-
ranty period.
A warranty period of 3 months on parts and 3 months on labor means that IBM
provides warranty service without charge for parts and labor during the 3 month
warranty period.
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of war-
ranty service specified for your Machine in the above table and as described below.
Warranty service may be provided by your reseller if approved by IBM to perform
warranty service. Scheduling of service will depend upon the time of your call and
is subject to parts availability. Service levels are response time objectives and are
not guaranteed. The specified level of warranty service may not be available in all
worldwide locations, additional charges may apply outside IBM's normal service
area, contact your local IBM representative or your reseller for country and loca-
tion specific information.
1. Customer Replaceable Unit ("CRU") Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to
return the replaced CRU, you are responsible for returning it to IBM in accordance
with IBM's instructions. If you do not return the defective CRU, if IBM so
instructs, within 30 days of your receipt of the replacement CRU, IBM may charge
you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose. For some Machines, certain repairs may require sen-
ding the Machine to an IBM service center.
3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM. IBM will
provide you with a shipping container for you to return your Machine to a desig-
nated service center. A courier will pick up your Machine and deliver it to the
designated service center. Following its repair or exchange, IBM will arrange the
return delivery of the Machine to your location. You are responsible for its installa-
tion and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise)
the failing Machine suitably packaged to a location IBM designates. After IBM has
repaired or exchanged the Machine, IBM will make it available for your collection
or, for Mail-in Service, IBM will return it to you at IBM's expense, unless IBM spe-
cifies otherwise. You are responsible for the subsequent installation and verification
of the Machine.
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
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IBM E400 PROJECTOR: User's Guide
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