Ordering Accessories; Troubleshooting; Guarantee And Service - Philips HD7854 User Manual

10 Ordering accessories

To purchase accessories for this appliance, please
visit our website www.shop.philips.com/service.
If you have any difficulties obtaining accessories
for your appliance, please contact the Philips
Consumer Care Centre in your country. You
will find the contact details at www.philips.com/
support.
11 Environment
•
Do not throw away the machine with the
normal household waste at the end of its life,
but hand it in at an official collection point for
recycling. By doing this, you help to preserve
the environment (Fig. 55).
12 Guarantee and
service
If you need service or information or if you have a
problem, please visit the Philips website at
www.philips.com or contact the Philips
Consumer Care Centre in your country. You find
its phone number in the worldwide guarantee
leaflet. If there is no Consumer Care Centre in
your country, go to your local Philips dealer.
The purchase of the Philips SENSEO
machine does not exhaust any of the rights of
Sara Lee/Douwe Egberts or Philips under any
of their patents nor does it confer upon the
purchaser a licence under these patents.

13 Troubleshooting

This chapter summarises the most common
problems you could encounter with the
machine. If you cannot find the solution to your
problem, you can find more solutions at www.
philips.com/support.
If you still cannot solve the problem, contact the
Consumer Care Centre in your country
(see chapter 'Guarantee and service).
The SENSEO
or enough frothed milk.
• The milk container unit may be dirty. Clean the
milk container unit by following the instructions
in chapter 'Cleaning the milk container unit',
section 'Cleaning all parts after the last use
of the day'. We advise you to clean the milk
container unit in the dishwasher.
• Make sure that you push the milk tube far
enough onto the connector so that the holes in
the connector are covered. If you do not push
the milk tube far enough onto the connector,
you get less milk froth.
• You may have used milk that is not cold enough.
If the milk temperature is above the 8°C, the
machine uses less milk. Make sure that you use
cold milk straight from the refrigerator (5-8°C).
• You have used another type of milk than cow's
milk (e.g. rice or soy milk). These kinds of milk
do not produce high-quality frothed milk. To
get the best frothed milk, we advise you to use
semi-skimmed cow's milk.
coffee
®
machine does not produce good
®
15