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To return a product or request support:
R
ETURNS
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If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your
distributor of record and follow their instructions on how to return CHAUVET®
products to them. Visit our website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
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Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing is recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Page 16 of 17
In the U.S., contact CHAUVET® World Headquarters (see
In the UK or Ireland, contact CHAUVET® Europe Ltd. (see
In Mexico, contact CHAUVET® Mexico (see
In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com
for distributors outside the U.S., United Kingdom, Ireland, or
Mexico.
Your name
Your address
Your phone number
RMA number
A brief description of the problem
Contact
Us).
Contact
Us).
Contact
Us).
COLORrail™ IRC IP User Manual Rev. 5
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