Troubleshooting - VTech CS6519 User Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
 (800) 595-95. In Canada, go to www.vtechcanada.com or call
 (800) 67-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and
the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately
5 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
• Charge the battery in the handset for up to  hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
• Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or the telephone service. Contact your telephone service provider.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
• If other telephones in your home are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service provider
(charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or
dial from another room in your home with less background noise.
I have accidentally set my LCD language to Spanish or French, and I don't
know how to change it back to English.
While the phone is in idle mode or on a call, press MENU once then enter the code 364#.
•
Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
. Disconnect the power to the telephone base.
. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the
telephone base.
5. Wait for the cordless handset to synchronize with the telephone base.
Allow up to one minute for this to take place.
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