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Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 50 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product.
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Charger and Handset Telephone base charger adapter (1 for CS6619) (1 for CS6619-2) (2 for CS6619-2) Battery compartment cover Telephone Telephone base...
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack.
Getting started Battery installation Install the battery as shown below. Plug the battery connector securely Place the battery with the label THIS SIDE UP facing up and into the socket, matching the orientation of the engraved label. the wires inside the battery compartment.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). • For best performance, keep the handset in the telephone base or charger when not in use. • The battery is fully charged after 11 hours of continuous charging. •...
Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers.
Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or DSL filter) from the telephone wall jack. Unplug the power adapter from the power outlet.
Getting started Telephone base layout IN USE light • Flashes when there is an incoming call, or another telephone sharing the same line is in use. • Flashes when handsets are being deregistered. • On when the handset is in use. •...
Getting started Handset layout CHARGE light • On when the handset is charging in the telephone base or charger (page 3). / /VOLUME Press to review the directory when the phone is • not in use (page 30). • During a call, press to increase the listening volume (page 19).
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Getting started Handset layout CID/ /VOLUME • Press to review the caller ID log when the phone is not in use (page 36). • During a call, press to decrease the listening volume (page 19). • Press to scroll down while in a menu, or reviewing the directory, caller ID log or redial list.
Telephone settings Using the menu You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode.
Telephone settings Ringer tone You can choose from different ringer tones on each handset. Press MENU when the handset is not in use. Ringers until the handset displays Ringers, Press then press SELECT. until the handset displays Ringer tone, Press then press SELECT.
Telephone settings Set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. You can also set the date and time manually. Press MENU when the handset is not in use. Set date/time until the handset displays Set date/time, Press...
Telephone settings LCD language You can select English, French or Spanish to be used in all screen displays. Press MENU when the handset is not in use. Settings until the handset displays Settings, Press then press SELECT. Press SELECT to choose LCD language. to choose English, Français or Español, Press LCD language...
Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to on each handset for easy access. When you want to retrieve voicemail messages, press and hold . Contact your telephone service provider for more information and assistance about using your voicemail service.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, the handsets display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handsets turn off automatically.
Telephone settings Key tone You can turn the key tone on or off for each handset. Settings If you turn the key tone on, the handset beeps with each key press. If you turn the key tone off, there are no beeps when you press the handset keys.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse Settings (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Press MENU when the phone is not in use. until the handset displays Settings, Press Dial mode...
Telephone operation Make a call Press on the handset. When you hear a dial tone, dial the number with the dialing keys (0-9). • The screen displays the elapsed time as you talk (in hours, minutes and seconds). While entering numbers, press and hold PAUSE to insert a •...
Telephone operation Volume During a call, press /VOLUME or /VOLUME to adjust the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. The handset earpiece and speakerphone volume settings are independent. Mute The mute function allows you to hear the other party but the other party cannot hear you.
Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call, press TONE .
Telephone operation Check voicemail Press and hold to dial your voicemail number. See Voicemail number on page 14 to set the voicemail number. Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list.
Telephone operation Web address Web address Use this feature to view the VTech website address. Press MENU when the handset is not in use. until the handset displays Web address, Press then press SELECT. The handset displays the VTech www.vtechcanada website address.
Telephone operation Find handset Use this feature to find all system handsets. To start paging: Press /FIND HANDSET on the telephone base when not • in use. All idle handsets ring and display ** Paging ** . To end paging: Press /FIND HANDSET on the telephone base.
Multiple handset use Join a call in progress You can use up to two handsets at the same time on an outside call. You can buy additional expansion handsets (CS6609) for this telephone base. You can register up to five handsets to the telephone base. To share an outside call: •...
Multiple handset use Intercom Use the intercom feature for conversations between two handsets. You can buy additional expansion handsets (CS6609) for this telephone base. You can register up to five handsets to the telephone base. Press on your handset when not in use. Calling HS X •...
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another Intercom to system handset. During a call, press INT. • If you have two handsets, the outside call is put on hold and your handset displays Calling HS X.
Directory About the directory The directory can store up to 50 entries which are shared by all Directory empty system handsets. Each entry may consist of a phone number up to 30 digits and a name up to 15 characters. •...
Directory Add a directory entry Press MENU when the phone is not in use. Directory to scroll to Directory, then press SELECT. Press Press SELECT to choose Add contact. When Enter number displays, use the dialing keys to enter a number (up to 30 digits).
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Directory Add a directory entry -OR- Use the dialing keys to enter a number (up to 30 digits) when the phone is not in use. Press SELECT. The handset Enter number displays Enter number. 800-595-9511 - • Press to move the cursor to the left or right. Press DELETE to backspace and erase a digit.
Directory Review and dial from the directory Entries are sorted alphabetically. Press when the phone is not in use. The handset displays Review Entries in DIR X and then the first entry in the directory. Press to browse. When the desired entry displays, press to dial.
Directory Edit a directory entry Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 30). When the desired entry appears, press SELECT. The handset Edit number displays Edit number and the stored number. 800-595-9511_ 3.
Directory Speed dial You can copy up to 9 directory entries into the speed dial locations (0 and 2-9) so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets.
Directory Reassign a speed dial entry Press MENU when the phone is not in use. Directory to scroll to Directory, then press SELECT. Press to scroll to Speed dial, then press SELECT. Press Press or , or use the dialing keys to choose the speed dial location you want to reassign.
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. •...
Caller ID Memory match When the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Linda Jones calls, her name appears as Linda if this is how you entered it into your directory.
Caller ID View dialing options Although the caller ID log entries received have Mike Smith 10 digits (the area code plus the seven-digit number), 800-595-9511 in some areas, you may dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus 10:15 12/25 the seven digits.
Caller ID Save a caller ID log entry to the directory Press CID when the phone is not in use. -OR- Press MENU when the phone is not in use. Press to scroll to Caller ID log. Then press SELECT twice. 2.
Caller ID Delete the caller ID log entries To delete an entry: When in the caller ID log, press to browse. Press DELETE to delete the selected entry. The handset displays Deleting . . . and then you hear a confirmation tone. To delete all entries: Press MENU when the phone is not in use.
Appendix Expand your telephone system You can add new handsets (CS6609, purchased separately) to your telephone base. Your telephone base supports a maximum of five handsets. For more details, refer to the user’s manual that comes with your CS6609 new handset.
Appendix Screen messages There are no caller ID log entries. Call log empty You are calling another handset (for intercom calls). Calling HS X (for models with two or more handsets only) A directory entry is deleted. Contact deleted There are no directory entries. Directory empty The directory is full.
Appendix Screen messages The telephone number you have entered is already stored in Number repeated the directory. The telephone base has lost power, or the handset is out Out of range or of range. no pwr at base The handset is on a call. Phone The battery is very low.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights On when the telephone line is in use. IN USE On when you are registering a handset.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all .
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Appendix Troubleshooting My cordless handset isn’t performing normally . • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You may have moved out of range. •...
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Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack.
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Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base . • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
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Appendix Troubleshooting The telephone does not receive caller ID while on a call . • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. •...
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Appendix Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English . While the phone is not in use, press MENU once then enter 364#. • While on a call, press MENU once then enter 364#. Then the call ends automatically. •...
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
Appendix Important safety instructions Battery • CAUTION: Use Only Supplied Battery. • Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions. • Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or injury to the eyes or skin.
Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.
Appendix ® The RBRC seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ®...
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
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Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents.
Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.
Appendix For C-UL compliance only Mesures de sécurité importantes Afin de réduire les risques d’incendie, de blessures corporelles ou d’électrocution, suivez toujours ces mesures préventives de base lorsque vous utilisez votre téléphone : Lisez et comprenez bien toutes les instructions. Observez toutes les instructions et mises en garde inscrites sur l’appareil.
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Appendix For C-UL compliance only N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de la fuite. En certaines circonstances, une flammèche pourrait être provoquée lorsque l’adaptateur est branché à une prise de courant, ou lorsque le combiné est déposé sur le socle. Ceci est un événement commun associé à la fermeture d’un circuit électrique.
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Appendix For C-UL compliance only À propos des téléphones sans fil • Confidentialité : Les mêmes caractéristiques qui constituent des avantages pour les téléphones sans fil affichent également des restrictions. Les appels téléphoniques sont transmis entre le combiné sans fil et le socle par le biais d’ondes radio ;...
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
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Appendix Limited warranty How do you get warranty service? To obtain warranty service, please visit our website at www.vtechcanada.com or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448MHz Telephone base: 1921.536-1928.448MHz Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range may vary range according to environmental conditions at the time of use. Power requirements Handset: 2.4V Ni-MH battery Telephone base: 6V AC @ 300mA...
Index About caller ID 34 Indicators 44 About cordless telephones 54 Installation 2–3 5–6 Add a directory entry 28–29 Intercom 25–26 Add a speed dial entry 32 Alphabetical search 30 Answer a call 18 Join a call 24 Battery 52 Key tone 16 Battery charging 4 Battery installation 3...
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Index Speed dial 32–33 Store a directory entry 28–29 Store a speed dial entry 32 Technical specifications 61 Telephone base indicators 43 Telephone base installation 2 Telephone base layout 7 Telephone base lights 43 Telephone base ringer 10 Temporary tone dialing 20 Time and date setting 17 Tone dialing 17 Troubleshooting 44–49...