Solving Problems; General Troubleshooting Tips; Common Problems And Solutions - Seagate GoFlex Cinema User Manual

9. Solving Problems

This chapter provides solutions to the most common problems you may encounter while
setting up and using the GoFlex Cinema™ multimedia drive.

General Troubleshooting Tips

If you have problems setting up or using the multimedia drive, check these things first:
• Are the remote batteries working?
• Is something blocking the remote signal receiver on the front of the multimedia drive?
• Are all the multimedia drive's cables connected properly? Are the multimedia drive and
TV plugged into an active power source? Are any of the cables damaged or faulty?
• Do you have the multimedia drive connected to your computer and your TV at the same
time? (The media player function does not operate as long as the multimedia drive is
connected to your computer.)
• Is the multimedia device placed on top of or underneath another electronic device?
Caution: To avoid overheating the multimedia drive, do not place anything on top of it (such
as a cable box or USB device). Always place the multimedia drive on a flat surface,
never on top of any other electronic device.
• Is the volume on your TV or A/V receiver turned down or muted? Is the volume on the
multimedia drive turned down or muted (see page 43)?
• Is the TV set to the wrong input type?
• Are there video, photo, or music files on your connected device?

Common Problems and Solutions

This section provides solutions to some common problems you may encounter while using
the multimedia drive.
Subtitles don't appear on my video.
Check to see if the video file and subtitle file have identical names. Also, ensure that the
video file and subtitle file are stored in the same folder.
If the subtitles still don't appear, the file format of the subtitles may not be supported by the
multimedia drive. The multimedia drive supports subtitles in these formats:
.ASS .SAMI
GoFlex Cinema™ Multimedia Drive User Guide
.SSA .SUB
General Troubleshooting Tips
.SRT
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