Avaya one-X 9650 Quick Reference

Application buttons, navigation and softkeys
The display screen has three visible application lines that you use to view and manage your calls,
your contacts, your call log, and your options and settings.
• Press the Phone button to view your calls.
• Press the Contacts button to view your Contacts list.
• Press the Call Log button to see a list of your most recent incoming and outgoing calls.
At any time, one of the application lines is highlighted - with white text on a black background. This is
the selected line. Use the Up and Down arrows on the navigation keys to select a line by scrolling to
it.
The four softkey labels at the bottom of the screen go with the softkeys directly below the screen.
They show the available actions for the selected line. Pressing a softkey carries out the action
shown on the softkey label.
The OK button is another shortcut that carries out the default action on the selected line. For
example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to
that person.

Aux buttons

Your phone has two rows of extra, auxiliary buttons, or "Aux buttons" below the softkeys. You can
use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with
the "Aux button labels" on the bottom two rows of the screen. The Aux button labels show the
function of each of the Aux buttons.
There are two sets, or pages, of Aux buttons. Use the Aux Shift button, located to the right of the
Aux button labels, to switch between the two pages of Aux buttons.
The particular features available on your Aux buttons depend on how your system administrator
has set up your phone. For example, in addition to bridged extensions on your Aux buttons, your
administrator may also assign frequently-used features like Send All Calls, Directory/Next/Make
Call, or Call Forwarding to Aux buttons.
Each Aux button has an LED, which is illuminated if a call appearance or feature assigned to that
button is active. The Aux Shift button also has an LED, which is illuminated if there is a call on
one of the Aux buttons on the alternate, "hidden" page.

Aux Buttons and Bridged Lines

You can use the Aux buttons to monitor and manage extensions other than your own. Other people's
extensions that you manage from your phone are called bridged lines. If an Aux button is associated
with a bridged line, you can press the Aux button to select it as you would with a regular call
appearance.
Whenever you need to access a bridged line just press the corresponding Aux button.
• If a line is on Hold, pressing the Aux button resumes the call.
• If a line is ringing, pressing the Aux button answers the call.
• If your boss or someone else for whom you have a bridged extension is on the line (Aux button
LED is lighted), you can press that Aux button to join the call. For example, when the bridged
extension is in use, and you get an incoming call to that same line, you can conference the
caller into the existing call.
The icon on the Aux button label for a bridged call appearance shows the status of that call
appearance. An idle call icon means that there is no current call on that line. An in-use bridged call
icon means that the owner of the line is using it.
Use the Aux button for anything you need to do with a bridged line - to answer a call, to resume a
call on hold, or to join an existing call. Use the Aux button LED and the icon on the Aux button
label to view the status of a bridged line.
Using the Phone button to get to your own lines
If a bridged call appearance is selected, press the Phone button to display your own lines.
Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or press the line button next to the incoming call,
press Speaker to answer using the speakerphone, or press Headset to answer using the
headset.
• If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If
you are on another call and the telephone does automatically display the incoming call, you
can press Ans Hold to automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when you answer the
new call.

Answering a Call to a Bridged Extension

If an Aux button flashes, press that button or press the Answer softkey.
Making a call
1. .Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line.
2. Dial the number you want to call.

Using voice dialing

1. Press Contacts.
If Voice dialing is enabled, a Voice softkey displays.
2. If no tone is generated or if no green bar appears next to the Voice softkey, press Voice again
to restart voice dialing.
3. Within a few seconds or as soon as you hear the tone, say the name of the person you want to
call.
4. When one or more contacts display, press the appropriate softkey.

Transferring a call

1. From the Phone screen, select the line you want to transfer.
2. Press Transfer or OK.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.
4. If unattended transfers have been administered, you can hang up now if you do not want to
announce the call. Otherwise, press Complete or OK

Conference calls

Setting up a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.
4. When the person answers, press Join or OK to add the person to the existing call.
5. Press Add and repeat these steps to add another person to the conference call.
6. Press Drop at any time to drop the last person added to the conference call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call.
2. Press Conf, or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume or the line button or the Aux button or OK to take the call off hold.
5. Press Join to add the person to the conference call.