Intermec PB31 User Manual page 69

PB21 and PB31 Mobile Receipt Printer User Guide
Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31
Printer Problems and Solutions (continued)
Problem
The printer is not
printing with a
Bluetooth connection.
Printout is faded or
weak.
The battery charge is
not lasting as long as it
should.
The AC18 4-bay battery
charger is not charging
the battery.
The test pages do not
print.
Possible Solution
•
Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user's manual or
Bluetooth Communications" on page
•
Make sure the mobile computer can print to a
known good printer.
•
Print a Bluetooth test print page to make sure
that the mobile computer discovered your
printer. For help, see
page 26.
•
Make sure the printer is in Ready mode.
•
Fingerprint users: adjust the media constant/
factor and contrast (-10% to +10%).
•
IPL users: adjust the media sensitivity setting
(-10 to +10).
•
ESC/P users: adjust the Media Sensitivity
command or the Set Dark Adjust command. For
help, see the ESC/P Programmer's Reference
Manual.
•
Check to see if the printhead needs cleaning. For
help, see "Upgrading the Firmware" on
page 44.
•
Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
•
Replace the battery.
•
Make sure that the battery is seated properly in
the charger and the charging status light is on.
For help, see the see the
Charger Instructions.
•
Contact Intermec Product Support.
•
Make sure that the blue light is not blinking. If
it is, make sure your printer has media and that
the media cover is closed.
•
Make sure that you can advance media by
pressing the Feed button.
"Setting Up
31.
"Printing a Test Page" on
AC18 4-Bay Battery
57