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3Com AccessBuilder 4000 Installation Manual

Risc-based multiprotocol, multiport networking devices
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http://www.3com.com/
Part No. 09-0753-001
Published April 1997
AccessBuilder

Installation Guide

®
4000

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Summary of Contents for 3Com AccessBuilder 4000

  • Page 1: Installation Guide

    ® AccessBuilder 4000 ® Installation Guide http://www.3com.com/ Part No. 09-0753-001 Published April 1997...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 95052-8145 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: About This Guide

    BOUT UIDE Introduction This guide describes how to install the AccessBuilder 4000. It will also tell you what information you need to obtain in order to prepare for installation, how to perform the hardware installation, and how to install the Transcend AccessBuilder Manager (TABM) configuration utility.

  • Page 4: Conventions

    Follow all instructions carefully. Related The following additional AccessBuilder documentation may be of value Documentation to the system administrator and is available through your normal 3Com ordering channel: AccessBuilder Remote Client Quick Installation Guide (09-0752-000) AccessBuilder Server Configuration Guide (09-0751-000, optional) contains information about configuring the server using the...

  • Page 5: Table Of Contents

    ONTENTS BOUT UIDE Introduction How to Use This Guide Conventions Related Documentation NTRODUCTION General Configuration System Description Hardware Description Front Panel Rear Panel ETTING TARTED AccessBuilder Configuration: Windows or Command Line UI Preparation Modems/ISDN TAs User List Network Basics AccessBuilder Management Unpacking the System Hardware Installation Stand Alone...
  • Page 6 Console/Modem Configuration (Optional) 2-10 For Terminal Connection 2-10 For Modem Connection 2-11 Telnet Users 2-11 SNMP Management 2-11 ONFIGURATION SING RANSCEND CCESS UILDER (TABM) ANAGER General System Requirements Hardware Software TABM Software Installation About the TABM Application Autodiscovery IP Networks IPX Networks Main Window (All Servers List View) AccessBuilder Server External View...
  • Page 7 What To Do If An Image Download Fails Telnet Telnet Procedures Console Port Initial Setup General PC Terminal Emulator Setup Console Port Procedures AccessBuilder 4000 Software Image Download Procedure I/O C NSTALLING ARDS Descriptions of I/O Cards Asynchronous I/O Cards Synchronous I/O Card ISDN Cards...
  • Page 8 AppleTalk Network Information User Table Remote Client ECHNICAL UPPORT Online Technical Services World Wide Web Site 3Com Bulletin Board Service Access by Analog Modem Access by Digital Modem 3ComFactsSM Automated Fax Service ® 3ComForum on CompuServe Online Service Support from Your Network Supplier...

  • Page 9: Introduction

    A ct A ct This chapter provides a brief introduction to the AccessBuilder 4000 system. Unpacking instructions are also provided. General The AccessBuilder 4000 series family are RISC-based multiprotocol, multiport networking devices offering a simple and cost-effective...

  • Page 10: Configuration

    B channels providing up to 16 concurrent ISDN connections) are required to support remote users who may include business travellers or telecommuters. The AccessBuilder 4000 is capable of routing IP and IPX protocols, while protocols supported in the bridging mode include: TCP/IP...

  • Page 11: System Description

    Work Station Figure 1-1 AccessBuilder 4000 Configuration Options System Description The AccessBuilder 4000 series servers consists of hardware and software that provides a cost-effective solution to your remote access networking needs. Both the Ethernet and Token Ring versions offer the same high performance RISC-based engine.

  • Page 12: Hardware Description

    The following sections describe the system hardware components. Description The AccessBuilder 4000 system consists of a chassis assembly which contains one of two available main processor boards, power supply, indicator lights, and two slots for I/O cards of your choice. The main processor board is available with either an Ethernet, or a Token Ring LAN interface.
  • Page 13 System Description and unshielded twisted pair (UTP) media connections. Ring speeds of 4Mbps or 16Mbps can also be selected. A built-in RS-232 console port (DCE) is also provided on the main processor boards (pinout information is provided in Appendix A). A terminal or workstation running a terminal emulation program can be connected to the console port for installing, configuring, and monitoring your server.
  • Page 14 1: I HAPTER NTRODUCTION Power Switch and Receptacle. The AC power switch is marked according to international 1/0 convention; when the 1 side is pressed, the switch is on; when the 0 side is pressed, the switch is off. The switch and power receptacle are accessible from the right rear of the chassis.

  • Page 15: Getting Started

    TARTED This section is designed to help you to quickly perform the installation of an AccessBuilder 4000 network remote access server. Once you have planned your installation and set up the hardware, you are then ready to install and launch the Transcend™ AccessBuilder Manager (TABM) configuration utility.

  • Page 16: Preparation

    AccessBuilder 4000. 3 Network basics. You will need to know your network protocol (IP or IPX), the address that will be assigned to the AccessBuilder 4000 and your Transcend management workstation, and the address of your SNMP management station (if used).

  • Page 17: Modems/Isdn Tas

    (or check the modem list in the Release Notes). This list contains all modems or terminal adapters that have been tested by 3Com and are supported for use with the AccessBuilder. If your modems/terminal adapters are not on the list, you may need to contact the manufacturer for assistance if script information is not provided in the modem documentation.

  • Page 18: User List

    2: G HAPTER ETTING TARTED For ARA and non-AppleTalk users to share the same ports, the use of AppleTalk Remote Access version 2.0 or later is recommended. If, however, you plan to support ARA 1.0, you will need to determine which asynchronous serial ports to use, since these ports will be dedicated to ARA 1.0 only.

  • Page 19: Accessbuilder Management

    (|) as a carriage return. Refer to the Transcend AccessBuilder Manager System Dialog box on-line help for details. AccessBuilder You will want to consider how the AccessBuilder 4000 will be Management managed. Figure 2-1 illustrates the methods of managing the AccessBuilder family.
  • Page 20 Release Notes for any late changes, then contact your AccessBuilder supplier for assistance. 4 Verify that the AccessBuilder 4000 system's power specifications listed in Appendix A corresponds to your facility's available power source. If the available power source does not correspond to the acceptable range, contact your AccessBuilder supplier for assistance.

  • Page 21: Hardware Installation

    AccessBuilder 4000 hardware installation. Stand Alone Pick a suitable location for the AccessBuilder 4000. Either a desktop or similar level surface may be used. You may also want to locate the modems near the unit. Be sure there are no obstructions on the sides of the AccessBuilder to permit adequate airflow for cooling.

  • Page 22: Lan Connection (Mandatory)

    2: G HAPTER ETTING TARTED LAN Connection This connection is required in either Ethernet or Token Ring (Mandatory) environments. Ethernet 1 Connect your Ethernet LAN to the appropriate interface connector for your media type (10BaseT, BNC, or AUI). These connectors are located on the rear panel.

  • Page 23: Token Ring

    TABM software has been installed and launched on your management workstation before you power up the AccessBuilder 4000. Otherwise the BootP requests (for assigning an IP address) issued by the newly installed AccessBuilder will not be “heard”...

  • Page 24: Console/Modem Configuration (Optional)

    (DCE). Default settings are 9600 Baudrate, 8 bits, 1 stop bit and no parity. After powering up the AccessBuilder, power-up tests and the 3Com copyright notice should appear on the screen. If you are not attached to a NetWare LAN right now (i.e., you are on an IP network), you may see the following message "The IPX Network...

  • Page 25: For Modem Connection

    (refer to your modem documentation for this procedure). Once this is accomplished, the modem connection can be moved to the AccessBuilder 4000’s console port. Telnet Users (IP Only) If you wish to use Telnet to perform configuration, the \must first have an IP address.
  • Page 26 2-12 2: G HAPTER ETTING TARTED...

  • Page 27: Configuration Using Transcend Access Builder Manager (Tabm)

    ONFIGURATION SING RANSCEND CCESS UILDER (TABM) ANAGER General The Transcend AccessBuilder Manager (TABM) application is a Microsoft Windows-based tool for configuring and managing AccessBuilder remote access servers. Features include: Automatic discovery of all AccessBuilder servers that respond on the network At-a-glance list of all servers known to the application External view of an AccessBuilder server showing status of any installed ports...

  • Page 28: Hardware

    Microsoft Windows 95 and Windows NT. TABM 4.0 for IPX is a 16-bit applicaiton which is compatible with Windows 3.1 and Windows 95. 3Com also offers a UNIX version of TABM. Before installing TABM, be sure your network client software is functional on your workstation.

  • Page 29: Tabm Software Installation

    TABM Software Installation TABM Software Version 4.0 of the Transcend AccessBuilder Manager application is Installation provided on CD-ROM. An extraction utility is provided to automatically install the TABM software from the CD-ROM to your local hard drive, a network server hard drive, or onto two diskettes. Once installed, TABM is then used to configure your AccessBuilder remote access servers.
  • Page 30 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER Figure 3-1 Welcome Dialog Box 6 The Registration dialog box appears. Enter your name and company name and then choose the Continue button to proceed with installation. Figure 3-2 Registration Dialog Box 7 The Installation Path dialog box appears (Figure 3-3).
  • Page 31 TABM Software Installation Figure 3-3 Installation Path Dialog Box 8 (IP Only) The TFTP Server Directory box appears (Figure 3-4) and requests the path of the TFTP server, which is used to upload and download AccessBuilder configuration and system files from and to the AccessBuilder server from a computer’s disk file.
  • Page 32 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER If your TFTP server is installed on a different computer, be sure to copy the following files from the “Transcend AccessBuilder Manager for Windows” installation diskette to the hard disk directory that contains the TFTP server application files: ABUPCFG.HD0, ABUPCFG.HD1, ABUPCFG.HD2, ABDNCFG.HD0, ABDNCFG.HD1, and ABDNCFG.HD2.
  • Page 33 TABM Software Installation Table 3-1 Common TCP/IP Package Path Information Application Manufacturer Path Ping Telnet PCTCP FTP Software Inc. C:\PCTCP wping.exe wtnvt.exe LAN Workplace Novell Inc. C:\NET\BIN ping.exe tnvt220.exe PATHWAY Wollongong C:\PATHWAY winping.exe pwvt340.exe Super TCP Frontier Technologies C:\SUPERTCP wping.exe vtterm.exe Chameleon NetManage...
  • Page 34 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER Figure 3-7 AccessBuilder Manager Program Group (TABMTOOL not in IPX) The AccessBuilder Manager program group contains three icons: TABM Starts the AccessBuilder Manager application. TABMTOOL (IP Only) Starts the AccessBuilder Manager Tool (TABMTOOL) application and identifies newly installed AccessBuilders so they can be given a network identity.

  • Page 35: About The Tabm Application

    About the TABM Application About the TABM The TABM application is an easy-to-use, graphical environment for Application configuring and monitoring AccessBuilder servers that are reachable from your network. Autodiscovery In addition to TABMTOOL listening for new AccessBuilder BootP requests, an autodiscovery facility is included. This facility issues a proprietary UDP request to discover (previously configured) AccessBuilders on the same network segment as the TABM workstation.

  • Page 36: Accessbuilder Server External View

    3-10 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER Menu Bar Toolbar Info read from server highlighted in Server List Displays the Single Server External view of the highlighted AccessBuilder Shows specific information about highlighted server Choose to add Server List shows a server all servers that...

  • Page 37: Tool Bar Icons

    About the TABM Application 3-11 IP address of server Double-click the logo for info on Name of server the current software version Menu Bar Tool Bar Front Panel of AccessBuilder 2000 Double-click this area to view the LAN statistics dialog box Rear Panel of AccessBuilder 2000...

  • Page 38: Conventions

    3-12 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER Download/Upload File . (IP only) Allows (1) AccessBuilder configuration parameters to be uploaded to a specified TFTP server, (2) configuration parameters to be downloaded from a specified TFTP server to a specified AccessBuilder, (3) AccessBuilder server image to be downloaded form a TFTP server to a specified AccessBuilder.

  • Page 39: Symbol

    Starting the TABM Application 3-13 Double-click any asynchronous port in the graphical image to configure asynchronous port parameters for that port. Use the Configuration menu to access other configuration dialog boxes for the displayed server. The single server port status update process is automatically repeated at an interval of n seconds, where n can be set to any value from 0 to 120 (the default time is 16 seconds).

  • Page 40: Starting Up A New Accessbuilder Server

    3-14 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER 3 At this point, you will want to change TABM’s login password from the default to your own. From the Administration menu, choose Change Password [Alt]+[A]+[C]. The Change Password dialog box appears. 4 In the Old Password edit box, type the default password: admin 5 In the New Password and Confirm Password edit boxes, type the new password you want to assign to the TABM application.

  • Page 41: What's Next

    Basic Configuration 3-15 Basically, an AccessBuilder only needs to be discovered in an IPX network in order to proceed with it’s configuration. Once this occurs, you are ready to perform either the Basic, or Guided Configuration. What’s Next? Once the AccessBuilder has been discovered and you have entered the initial configuration parameters itemized above and click the OK button, this information is downloaded into the new AccessBuilder which then appears in the All Servers List View.

  • Page 42: Configuring An Accessbuilder Using Guided Configuration

    3-16 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER Configuring an Guided Configuration enables a more comprehensive configuration of AccessBuilder the AccessBuilder than does the Basic Configuration. Using Guided When an AccessBuilder server is displayed in the external view window, Configuration choose Guided Configuration from the System menu.

  • Page 43: Ppp/Slip Clients

    Remote Client Configuration 3-17 PPP/SLIP Clients The AccessBuilder supports UNIX or PC-based PPP or SLIP clients. Refer to the documentation provided with these packages and the AccessBuilder Server Release Notes for specific types and versions supported. PC Clients The AccessBuilder Remote Client software is provided for use by PC-based clients requiring remote LAN access.
  • Page 44 3-18 3: C (TABM) HAPTER ONFIGURATION SING RANSCEND CCESS UILDER ANAGER...

  • Page 45: Troubleshooting

    ROUBLESHOOTING This chapter provides troubleshooting information which can be used if the AccessBuilder or one of its components fails to operate correctly. If after reviewing the information in this chapter, you cannot correct the problem, contact your AccessBuilder supplier for further assistance. System Does Not If the system fails to operate after you power it on, try the following Power On...

  • Page 46: Ip Networks

    4: T HAPTER ROUBLESHOOTING IP Networks 1 Check to be sure you have your third-party TCP/IP stack installed correctly. You should be able to ping a known host such as a router or existing workstation. 2 Be sure the AccessBuilder and the TABM workstation are on the same subnet.

  • Page 47: Attached Terminal Or Modem Does Not Operate

    (straight-through for a terminal/PC and null modem for a modem). If connecting to a terminal, a straight-through cable conforming to the VT-100 specification must be used. This applies only to the AccessBuilder 4000. 3 Check the console port configuration. Refer to the “AccessBuilder Software Configuration Guide” for more information.

  • Page 48: Led Functions

    4: T HAPTER ROUBLESHOOTING LED Functions The following table provides additional troubleshooting information that may be obtained through observation of the front panel LEDs. Table 4-1 LED Functions LED Name Behavior Function Power (green) Always lit as long as the system is turned Status (yellow) Off while the system is in self-test or boot mode.
  • Page 49 Error Messages Warning level (default) displays only messages that indicate potential problems detected by the software. The system may continue to function, but it is recommended that you take the action specified in the following section to correct the problem. Error level displays messages that indicate a configuration error condition.
  • Page 50 4: T HAPTER ROUBLESHOOTING...

  • Page 51: Hardware Specifications

    PECIFICATIONS This appendix contains the hardware specifications for the AccessBuilder 4000 system. Hardware Table A-1 Environmental Specifications Specifications Condition Minimum Maximum ° ° ° ° Storage F (-40 F (78 Temperature ° ° ° ° Operating Temperature 32 F (0...

  • Page 52: Nos Support

    Clear to Send Input Request to Send Output Carrier Detect Input Data Set Ready Input Not Used Table A-6 Agency Approvals UL/CSA FCC Class B CISPR22 NOS Support Refer to the AccessBuilder 4000 Release Notes for specific version numbers currently supported.

  • Page 53: Internet Protocol Support

    Internet Protocol Support Internet Protocol Support Name Internet Protocol (IP) User Datagram Protocol (UDP) Internet Control Message Protocol (ICMP) Transmission Control Protocol (TCP) Ethernet Address Resolution Protocol (ARP) Telnet Protocol (TELNET) Telnet option specification Telnet Echo option (TOPT-ECHO) Suppress Go Ahead option (TOPT-SUPP) IP Datagrams over Ethernet Networks Reverse Address Resolution Protocol (RARP) IP Broadcast Datagrams...
  • Page 54 A: S PPENDIX PECIFICATIONS...

  • Page 55: Emote Software Ownloading Procedures

    EMOTE OFTWARE OWNLOADING ROCEDURES This appendix describes the procedures involved in performing remote AccessBuilder software image downloading and configuration file uploads and downloads. These functions can be accomplished using one of three methods: TABM over an IP network (preferred) Telnet over an IP network Using the Windows X-Modem file transfer protocol to up/download into the remote AccessBuilder 2000’s console port.

  • Page 56: Tabm

    B: R PPENDIX EMOTE OFTWARE OWNLOADING ROCEDURES TABM This method (preferred) uses TABM to perform the desired upload/download function over an IP network (requires a TFTP server to be available -- normally specified as part of the TABM installation procedure). You must have TABM installed on your workstation and can see the target AccessBuilder on the All Servers View list.

  • Page 57: What To Do If An Image Download Fails

    TABM 1 Launch TABM and allow the autodiscovery process to occur. Locate the target AccessBuilder in the View All Servers list and double-click on the unit. 2 Enter the superuser password for the selected AccessBuilder. 3 Under the TABM System menu, select the Download/Upload dialog box.

  • Page 58: Telnet

    B: R PPENDIX EMOTE OFTWARE OWNLOADING ROCEDURES Telnet This method allows you to telnet into the target AccessBuilder’s command line user interface as a superuser and issue the "load" command to perform the desired transfer function. Although you telnet into the AccessBuilder, the load command uses TFTP as the transfer mechanism (requires a TFTP server to be available for either the upload or download functions).

  • Page 59: Console Port

    Windows X-Modem file transfer protocol) to either directly connect to the local AccessBuilder’s console port, or initiate a call into the remote AccessBuilder 4000’s console port. Once connected to the AccessBuilder’s command line interface, an appropriate transfer command may be issued to perform the desired upload/download...

  • Page 60: Initial Setup

    Remote Access Server Figure B-3 Remote Download/Upload Using The AccessBuilder Console Port At the AccessBuilder 4000 remote site, you must have a modem connected to the AccessBuilder 4000’s console port. Use a male DB-25 to male DB-25 null modem cable to connect the modem to the AccessBuilder 4000’s console port.

  • Page 61: Pc Terminal Emulator Setup

    Console Port For the PC (terminal emulator), the setup for either direct or modem connection is the same: 9600 baud 8 data bits, 1 stop bit, no parity hardware flow control X-Modem binary file transfer For the modem connected to the PC, use the following configuration: 9600 baud hardware flow control For the modem to the AccessBuilder console port, use the following...

  • Page 62: Console Port Procedures

    5 At this point this information should be saved in a filename related to the target remote AccessBuilder. Console Port AccessBuilder 4000 Software Image Download Procedure Procedures This procedure is used to copy a new version of AccessBuilder system software image from the local PC into the flash memory of a remote AccessBuilder without affecting the existing configuration.
  • Page 63 C> ef;erase flash rom C> uf;update flash rom C> ch;clear header C> rs;restart The system will reset and the AccessBuilder server resumes normal operation. The software upgrade is now complete. If you have any problems call 3Com technical support at 1-800-NET-3COM.
  • Page 64 B-10 B: R PPENDIX EMOTE OFTWARE OWNLOADING ROCEDURES...

  • Page 65: Nstalling I/O Cards

    I/O C NSTALLING ARDS This appendix describes how to install the WAN interface I/O cards, the cards should be installed before you install the server on your network. I/O cards provide an interface between outside users and the network. Physically, each of the I/O card ports is connected to a modem or a switched or dedicated digital line for connection to the outside world.

  • Page 66: Synchronous I/O Card

    C: I I/O C PPENDIX NSTALLING ARDS Port 4 Port 1 Port 8 Port 1 Figure C-1 Asynchronous I/O Card Major Components and Ports Synchronous I/O The synchronous card provides a V.35, RS-449, RS-232, or X.21 Card synchronous interface that can be used to interconnect the AccessBuilder to a synchronous modem for digital lease line connections.

  • Page 67: Isdn Cards

    Descriptions of I/O Cards Figure C-2 Synchronous I/O Card Major Components and Port ISDN Cards The S/T and U AccessBuilder ISDN adapter cards each have four ports. The U version, with an integrated NT1, is designed for direct connection to ISDN lines in North America, while the S/T version is designed for use in Europe and Japan.

  • Page 68: Installation Overview

    C: I I/O C PPENDIX NSTALLING ARDS Installation All of the I/O cards are installed in either Slot 1 or Slot 2, below the Overview main processor board. The installation procedures for all cards is basically the same and involves these steps: Removing the card from its protective bag Removing the filler panel over the desired card slot Inserting the card into the slot so it connects with the backplane...
  • Page 69 Installation Procedure I / T Figure C-4 Removing a Face Plate Only remove the face plate from the I/O slot you are planning to use. All unused I/O slots must have the face plate installed to maintain proper cooling of the unit and regulatory compliance. Failure to cover open slots can result in overheating and void the warranty.

  • Page 70: Attaching I/O Cables

    C: I I/O C PPENDIX NSTALLING ARDS I / T Figure C-5 Fastening I/O Card Captive Screws A solid connection of the I/O card to the chassis is required for proper operation, but the screws should not be used to force the card into place.

  • Page 71: Synchronous Card

    Figure C-6 Connecting a Cable to an Asynchronous I/O Card Synchronous Card 3Com makes four types of cables to accommodate your network requirements. Each cable has a DB-50 connector that plugs into the synchronous I/O card, and a synchronous connector at the other end for connection to the network.

  • Page 72: Isdn Card

    Figure C-7 Connecting a Cable to a Synchronous I/O Card ISDN Card To connect either the U card to the ISDN line, or the S/T card to the NT1, (which in turn connects to the ISDN line), use the RJ-45 to RJ-45 cables 3Com supplies with the each card.
  • Page 73 Attaching I/O Cables I / T Figure C-8 ISDN Card Connection...
  • Page 74 C-10 C: I I/O C PPENDIX NSTALLING ARDS...

  • Page 75: Configuration Worksheets

    This Appendix provides sample configuration worksheets as a convenience in assisting you to successfully configure the TABM workstation, the AccessBuilder 4000 servers, and the remote user’s AccessBuilder Remote Access Client software. This information can then be transferred to the screens that appear during the configuration procedure and may be photocopied and filled in for each workstation,...

  • Page 76: Tabm Workstation On Ip Network

    D: C PPENDIX ONFIGURATION ORKSHEETS TABM Workstation Workstation (PC running TABM) IP Address: on IP Network What is the TABM password (default = admin)? What are the directory paths on this workstation for the following? Where TABM resides TFTP Server (see Note 1) Ping (or equivalent -- see Note 2) Telnet (or equivalent-- see Note 2) Note 1: If no directory is defined for a TFTP server, press Return to proceed.

  • Page 77: Tabm Workstation On Ipx Network

    TABM Workstation on IPX Network TABM Workstation Workstation (PC running TABM) IPX Address: on IPX Network What is the TABM password (default = admin)? AccessBuilders to be managed from this TABM PC: Server SU IPX Server Name Server Location Password...

  • Page 78: Accessbuilder Server

    D: C PPENDIX ONFIGURATION ORKSHEETS AccessBuilder General Information Server Server MAC Address Server Physical Location Server Name Super User Password Network Security System Type Sign-on Greeting Message Login Options: Normal Disable Login No Password Asynchronous Port Setup Port Modem Speed Compression Data Type Console...

  • Page 79: Isdn Information

    AccessBuilder Server ISDN Information Interface U S/T Switch Type ATT5ESS NI1 DMS100 INS64 VN3 NET3 Point-to-Point (If yes, no SPIDs or RNs required in North America) SPID Numbers Directory Number Rotary/Hunt Group Number (if used) Slot 1 V.120 Directory Number SPID Router/Auto Ports...

  • Page 80: Ip Network Information

    D: C PPENDIX ONFIGURATION ORKSHEETS IP Network Information Server IP Address Server Net Mask Default Router IP Address Telnet Admin Port (default = 3000) Dial-out Enabled Remarks IPX Network Information Local IPX Network Address Ethernet Data Link Type 802.3 802.2 Ethernet II SNAP Autolearn...

  • Page 81: User Table

    Privilege (Auto or ARA 1.0**) 512 users maximum on the AccessBuilder 4000 *Callback is only supported when the remote user is running the AccessBuilder Remote Client software. **ARA 1.0 remote users must be assigned to a dedicated ARA 1.0 port.

  • Page 82: Remote Client

    D: C PPENDIX ONFIGURATION ORKSHEETS Remote Client Remote User Name Date Location PC Type COM Port UART Type COM Port Used for Remote Access Modem Type and Speed Client NOS Client Telephone Number Callback Number Client Telephone Number Additional Phone Book Numbers Remarks...

  • Page 83: Technical Support

    For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site as described below. Online Technical 3Com offers worldwide product support 24 hours a day, 7 days a Services week, through the following online systems:...

  • Page 84: Access By Digital Modem

    3Com Corporation’s interactive fax service, 3ComFacts, provides data Automated Fax sheets, technical articles, diagrams, and troubleshooting instructions on Service 3Com products 24 hours a day, 7 days a week. Call 3ComFacts using your Touch-Tone telephone using one of these international access numbers: Country...

  • Page 85: 3Comforum On Compuserve Online Service

    3ComForum is a CompuServe-based service containing patches, CompuServe ® Online software, drivers, and technical articles about all 3Com products, as Service well as a messaging section for peer support. To use 3ComForum, you need a CompuServe account. To use 3ComForum: 1 Log on to CompuServe.

  • Page 86: Support From 3Com

    Support from 3Com If you are unable to receive support from your network supplier, technical support contracts are available from 3Com. Contact your local 3Com sales office to find your authorized service provider using one of these numbers: Regional Sales Office...

  • Page 87: Returning Products For Repair

    Returning Products for Repair Returning Products Before you send a product directly to 3Com for repair, you must first be for Repair obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.
  • Page 88 E: T PPENDIX ECHNICAL UPPORT...
  • Page 89 ARRANTY ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: Network adapters...
  • Page 90 IMITATION OF IABILITY TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE...

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