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WinTV Reference Manual
2. Antivirus software
Set the recording directory/folder (by default, C:\MyVideos) to the on-access/real-time scan-
ner's exclusion list. This will prevent the recordings from being scanned for viruses without
compromising the security of your system, as would be the case with completely disabling
the anti-virus software.
Problems with the IR remote control
Symptoms
The infra-red remote control doesn't work correctly or intermittently.
Cause
See resolution section below.
Resolution
On some system cases, the IR connector may be too close to the edge, and cause the IR plug
to either not make adequate contact, or fall out of the input. Be sure that the IR plug is con-
nected firmly to the WinTV board, and try holding the connector in, while using the remote to
be sure good contact is being made.
Be sure that the batteries are installed in the remote properly, and that the batteries are fresh.
Re-install the Remote software by double clicking the IR32.EXE file located on your WinTV CD
rom (in the IR32 folder).
Go to start/programs/Hauppauge WinTV/Restart IR. Clicking "Restart IR" will reinitialize the
remote software. It is placed in the Startup Group and will initialize after each reboot, in the
event that it was turned off.
Windows and NT 4.0 may experience some issues with the Remote working properly. If you
are having issues with the remote working in these OS', simply copy the WinTV shortcuts
(from the desktop) to the Windows start menu, and reboot the system.
"No Tuner Avilable" message when starting Live TV in MCE / Vista
Symptoms
When you attempt to view Live TV in Media Center, the following message appears:
"No Tuner Available"
Cause
This message can appear if:
1. You don't have a TV tuner card installed
2. You have installed non-MCE drivers for the TV card
3. The TV card is not functioning
4. The Media Center services are not running
5. Wrong MCE file versions are installed
Resolution
- You don't have a TV tuner card installed
- You have installed non-MCE drivers for the TV card
- You will not be able to use Live TV in Media Center unless you have installed an MCE-com-
patible TV card. To check whether your TV card is compatible with MCE, please see the links
in See Also at the bottom of this page.
The TV card is not functioning
This may be caused by hardware compatibility issues (e.g. BIOS settings) or incorrectly
installing the drivers. Please consult the See Also links at the bottom of this page for troubles-
hooting these problems.
The Media Center services are not running
The Media Center Receiver service is essential for Live TV to be functioning in Media Center.
If you believe that you have disabled this service, please re-enable it as follows:
1. Click on the Windows Start button
2. Go to Control Panel
3. Go to Performance and Maintenance
4. Go to Administrative Tools
5. Launch Services
6. Find Media Center Receiver Service in the list and check that it's current status is "Started".
The Startup Type should be "Automatic".
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